Hard Rock Hotel Dalian

Most of the staff do not speak English at all! Only the guys at the reception speak good English and all questions had to be resolved with them, including the restaurant menu - no one in the restaurant, even with my use of a Chinese online translator, could help me with questions about the menu and when I asked the person at the reception to help me understand the menu, it turned out that the kitchen could not cook either the first course from the menu or the second. With dietary restrictions and allergies, you can die of hunger here. I consider it unacceptable to have non-English-speaking staff in a franchise of an English establishment. The cook at breakfast talks on the phone right at the place where food is prepared during breakfast. I wanted to ask him a question about the dishes on the first day - he was texting on the phone, on the second day he was directly talking on the phone. The dishes at breakfast are either not named at all or are named only in Chinese. There was no seller in the store at the hotel no matter how many times I went in to buy a T-shirt. In the end, I tried on what I was interested in at the store, chose it and went to the reception to pay for it. The next day, a salesperson appeared in the store and told me that the T-shirt I bought the day before had a 20% discount for a month, but when I paid for it, I paid it full price and thus I was deceived by 20% of the cost of the T-shirt and did not give any receipt. The pool is very small and not deep for such a huge hotel. If there is someone else in the pool besides your partner, there is not enough space. The sea near the hotel is dirty. Nothing is suitable for swimming - there are no sun loungers, there is no space on the beach specifically for the guests of the hotel. The beach is across the road from the hotel. There was only one coffee machine at breakfast and it didn't work both days. You could ask a restaurant worker for coffee. The hotel by the way has a cool energetic staff and that's nice. The room cleaning is high-quality. There are renovations going on at the hotel and guests can't use all the hotel areas.

Hard Rock is a class of its own! Rod from Hard Rock Hotel Dalian is very professional and kind!

I recently had a wonderful stay at the Hard Rock Hotel, and I can't recommend it enough! From the moment I entered the hotel, I was greeted with kind service from the concierge, who made us feel welcome right away. The food at the hotel was amazing! Every meal was delicious, and there were plenty of options to choose from. The housekeeping staff,was incredibly nice and always ready to assist us with anything we needed. I also want to highlight Ms. Summer, the kind receptionist, who was polite and helpful throughout our stay. She made sure everything went smoothly and added a personal touch to our experience. What impressed me the most was how friendly all the staff members were, not just to me, but also to my children. They made our stay even more enjoyable! The hotel's location is perfect, close to fun activities for the whole family and just a short distance from the beach. I had such a wonderful time and would definitely recommend the Hard Rock Hotel to anyone looking for a great place to stay in Dalian!

The hotel has a great atmosphere, the staff is very friendly and the service is very good! We had a small hick-up in our room and then we got offered free breakfast. The life music at night in the bar was great. The hotel is very close to Pebble Golden beach and the burgers are delicious. Can really recommend this hotel, thanks Derek ‘Imagine Dragons’!

When I arrived, I was treated kindly, and the check-in was quick and easy. The rooms are spacious, clean, and cozy. There is a great swimming pool (remember your swimming cap or you won't be allowed to swim). Breakfast had a wide variety of options and the staff was super friendly.

nice！