Hotel Indigo Dali Erhai

Bản thân khách sạn thật đáng yêu. Nhân viên rất tử tế và hữu ích. Căn phòng rộng rãi với tầm nhìn tuyệt vời ra hồ Erhai từ ban công. Một vấn đề với căn phòng là dù tôi có làm gì với điều hòa thì nhiệt độ cũng không thể xuống dưới 25 độ C. Họ đã cố gắng giải quyết vấn đề này bằng cách chuyển thêm một chiếc điều hòa di động vào phòng. Vị trí rất tốt nếu bạn chỉ muốn ngắm hồ nhưng cách phố cổ khoảng 13 km, nơi có một số món ăn ngon nhất.

Overall it’s a good experiences, Guest Relations team proactively recovered my bad experiences when we had the breakfast and extend the check out till 2pm with some amenities and fruits delivery. Buffet restaurant definitely need more trainings about how to bring more efficient during the peak hours but service staff attitude are very positive. Breakfast food is ok. Facilities are quite new and well maintained - reception helped to upgrade my rooms as we traveled together and arrange properly. Except the elevator which is quite odd that you have to take excessive steps to lobby. Location is good near the bottom of the ErHai having a great seat view but if you want to go to the ancient city or some ancient towns to the west of the sea you’d better have a car or you have drivers.

This is one of the best hotel I stayed. The room is clean, service is excellent, breakfast is marvellous and room views to the lake is great, you can even see the sunrise from the room. From the Bose speaker and Dyson Hair Dryer you can know the quality of the room. However the bathroom is translucent, if you are not travelling with your couple but other, you may have an issue when bathing.

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)

I am travelling with a baby, the hotel team were brilliant. So helpful and accommodating. The location of the hotel is convenient.

Great location. Very good service. Staff were super! Concierge was super helpful. Great people! Thank You!

The room is smelling . I was assumed previous clients smoke. Then I realized the sink gets mouldy and the water pipes stinky. However the location is perfect.

Our stay at the indigo was fantastic. Great rooms and the staff went the extra mile to help with our special requests. The lakeside view room we got was breathtaking and the amenities that were included were great.

It’s a beautiful hotel and excellent service. I would like to introduce this by to my friends