Khánh Uyên Hotel(Khanh Uyen Hotel)

Very disappointed with this property. We decided to book here as the pictures show beautiful, clean rooms however we soon found these photos to be misleading. I cannot speak for every room but unfortunately we were so shocked that we felt the need to make others aware of the risk. We arrived to the hotel early morning and despite the lady at the desk not speaking a word of English (which I respect as this is their country), we managed to find out that we were too early to check in and need to wait for our room. This was fine (despite me emailing the day before upon confirmation to state that we would require an early check in). However, we had to wait for 5.5 hours! We had travelled for 17 hours on a sleeper bus so this wait was not ideal. We did not wish to go out as we could not leave our backpacks anywhere and we’re also very tired. After a few hours I noticed that local people were checking in and being taken straight to their rooms, so I asked the lady how much longer would we needed to wait for our room. She sighed and said ‘okay I have a room for you’ and took us straight to a basement room. We were both confused by this as we questioned how long had our room been free and how much longer would we of waited before being told we could check in? We then got to the room and it was awful. The whole room was damp and I mean damp! The bedding was damp, the walls were damp and the air was damp. The walls had mould all over them. We waited a few hours unsure on what to do and then decided we needed to change room as we didn’t want to get ill. There was no other room available so booked us into their sister hotel. We had to pay for a taxi to get there (okay fair) but we then had to pay more for the hotel!! Disgraceful!! Please be wary of booking this property. They made me cancel my Agoda booking so I cannot leave a review on there.

First went to Kahn uyen 1 hotel where our room was damp and Mould all over the walls. We asked to change room and they had no other rooms so moved us to another hotel (we had to pay for our taxi to the other hotel) they moved us to Uyen 2 hotel which wasn’t great either. They don’t speak English very well which is quite difficult to communicate. Only reason I didn’t give a 1 star is because they did change our room for us…