La Résidence

Very nice place. The staff is polite and cleans well. They dont speak the best off English, but good enough. Very helpful no mather what you will need. Food ok, rooms very nice. Cleans well and nothing to complain about there. Location is golden. Your close to everything. Recommended for a stay for some days.

Oh dear. We are counting the days until we can leave La Residence. The rooms are tastefully decorated, so it seems someone at some point had a vision for this place. Sadly every day we need to call about something that is not working, and every day it seems extraordinarily difficult for them to summon any kind of response vaguely resembling customer service. For example, we woke up one morning to our accommodation flooded, and the floor slippery as ice. We called and asked the reception for help. None came, and we had to spend 4 hours falling, slipping and bandaging our children, whilst mopping it up as the water kept coming, before anyone came to help. Three days later, the water is still coming, and we have broken glass on the floor as one of us slipped and fell with a glass of milk for one of the kids. In addition we were tut-tuted by the manager who eventually came to stand and look at it, apparently it was not his shift but his colleague's. I wonder how badly the owners treat their staff in order to achieve such an impressive level of sullen disdain in them for their paying guests.

They STEAL money, continously from your account. A month after my stay my account was charged for 4th time, same amount. No o e is interested in helping either. This is a scam operation. Stay anywhere else, please.

A lovely, clean, quiet and central residence. Staff were really nice and kind, with super useful tips. The residence is very close to restaurants and has a swimming pool too. Had a relaxing few days and would go back without a doubt if I were to return to Dakar.

The room was kept very clean and comfortable. The staff was always polite and helpful. Nice kitchen for breakfast and light dinners. Very good location near many restaurants on the waterfront. Nice to have pool on premises.

The area is good. Do yourself a favour though, and stay at Yaas Almadies where we stayed on our first night. It's two minutes walk away, on the main road, and not tucked away near a government residence like this one. When we stayed in February 2022, this hotel was quiet as anything, no buzz, no atmosphere. And the management was the worst I've ever encountered should the need arise to speak with them. I contacted them through *********** twice, and was basically called "dishonest" for stating the facts - cheers for that. I got my money back from ***********, after making a complaint. I'd like to explain the reasons behind my review. Straight up I want to acknowledge that I booked a family room, but it seems that there was a mix up, and the booking was for 2 adults only which meant that I had to pay extra for my kids. Even though I didn't appreciate it this, this is not the reason for the bad review. The hotel will no doubt respond and tell me how wrong I am, but here is my factual account. Customer service is appalling - in the last 48 hours I was called "dishonest" and was told that I could "leave a negative review if I want". On the day of check-in, I asked to speak with the manager but was denied this opportunity. I tried again on the second day - still not available for the customer. Not even on the day of check-out, when instead I had to speak to a rude and stand-offish supervisor who basically told me I was wrong. My customer service issue was that even if there was an error and confusion, there was no attempt on the part of the hotel to try and accommodate me. They also lied and said afterwards that they tried to help me find another hotel, believe me if they did I would have taken this chance. So that's the first point - awful management. Secondly, don't have breakfast here. When my son and I arrived downstairs, the croissants were swarming in flies and mosquitos. When staff saw us arrive, they positioned a fan behind the food to blow the flies away. Who knows how long they had been running rife. I realise it's a hot African country, but this was something else. I was told afterwards that I still had the breakfast - no, we requested coffee with hot boiled water and washed the fruit and had that. Another attempt at the awful management to displace the blame. Third, WiFi is intermittent, and is a different connection on each floor. It seemed good near the pool, but if you move to the reception you lose it.