Dunstable South A5

I had a very pleasant interaction with Ella and sinead they were very polite and very helpful they went above and beyond, Ella even came to the room and made one of the beds for us as it wasn't ready when we came

Clean, refurbished so plenty of plugs and USB ports. Comfortable and cool room. Quiet. Good nights sleep. We stay in a lot of premier inns and this was a nice one! Close to a village where there is a good fish and chip shop and convenience store.

We stayed for one night as we were visiting Whipsnade zoo as a family trip. Having stayed at this hotel a couple of times before over the years we were looking forward to our stay but upon arrival at the hotel the greeting from the lady on reception was incredibly rude and unfriendly and felt like we were inconveniencing her. As we were being checked in I asked if our two rooms were together being one double and one twin room, as I had previously emailed the hotel requesting this as our teenage daughters were in the twin room. I was told this was not possible and the twin room was along the same corridor, I guess I shouldn't have been surprised as the hotel hadn't even had the decency to reply to my email. The rooms were ok but felt like they could have been alot cleaner particularly the floors and the bed sheets on the double bed were stained! Our meals at the adjoining pub ' The Horse and Jockey ' were very nice with a friendly welcoming service and good food and drink which we all enjoyed! Unfortunately I wouldn't want to stay at this hotel again and think that it now appears more suitable for travelling tradesmen judging by all the vans in the car park and all the the self closing hotel doors crashing shut from 6am onwards.....this didn't particularly feel like a family hotel !