Legoland Florida Resort

Hotel main pool was closed and not disclosed. Expressed unhappiness about not being advised of pool closure during booking process, or at check-in. Offered $30 credit per day. Not sufficient. Stayed in VIP corner suite with a balcony, and the cost to stay in that room instead of a normal room is significant higher than $30/day.

This hotel is a great place to stay as it is walking distance to the park. It has activities thru out the hotel to keep the kids busy and entertained. The room are made under themes. If you want a hotel close by this is it. It has something for everyone. It is very well themed and alot to take in.

WOW!!! My kids had been asking to come to legoland since we left the one in CA two years ago. We decided to surprise them with the FL location, we did two nights at the hotel and two days at the park. I WANT TO GO BACK! My husband and I, 37 and 39 enjoyed the whole experience as much as the 7 and 4 year old. The rooms are awesome, SO clean, kid friendly obviously but there is a touch of luxury for adults. The king bed is awesome. I love the separated areas, just enough so the kids can go to sleep but we can still function later into the evening. The bathrooms are clean and updated. Love all the kids touches like a stool and a kid's seat cover if needed. We stayed during the week, it was not crowded which was my plan. We checked in early and utilized the hotel the first day. Pool, mini golf, the Skyline Lounge while letting the kids play in the area opening to the restaurant, the boardwalk by the lake, etc. Then just relaxed in the awesome room. We had an adventured themed room, I asked to be as far away from the elevator as possible, they did just that, room 501 at the end! Bailey at the Skyline Lounge was sweet and personable, her up-sale game is legit. Breakfast was really yummy, served family style. Plenty of selection for everyone and the service was prompt and friendly. TIP YOUR WAITERS PEOPLE. There is a private entrance into LegoLand right outside the hotel to your left, do NOT use the main entrance! CoVid Fun - LegoLand hotel was not forceful regarding children as they should NOT be masked ever. They were very understanding that people make their own health choices. We will be coming back in the next 6 month. Everyone was kind and smiley....I talked to ALOT of the staff. SEE YOU SOON.

From the time you pull up front, there is no question this is going to be fun! Walking through the front doors, you will be welcomed by some of the most polite and accommodating staff I have ever found! If you didn’t want to go to the park, you wouldn’t have to, there are tons of activities for your kids! All challenge them to create and think, do what leads them and have fun! Then you get on the elevator, let the disco begin, that’s all I’ll say! Entering our room, we found it well appointed and was amazing from The entrance to the window! They have thought about everything! Your stay starts with a mini in-room treasure hunt! There is plenty of space to settle in the room with spaces for your kids and grownups, they’ve maximized the use of the space very well! The TV played loop Videos of Lego figures in the halls and on the elevators, which we watched so many times and laughed about! We ate the complementary breakfast was amazing! It’s served country style and is endless! It is amazing in any realm and if there is something you prefer or need, just ask your server. Did I mention that these were the most incredible employees I’ve ever found! The energy is invigorating in this hotel! Take your kids, but grownups will Have just as much fun!

Our 2nd stay at The resort did not disappoint. From the accommodations to the food, the pool and the play area, it was GREAT! Unbeknownst to me the room I purchased through Groupon was a suite and it was amazing and so much more than expected. From the space to the decor, it was so kid friendly, and Engaging. And the customer service was phenomenal. We encountered a personal situation and at 2 o’clock in the morning Tiffany the acting manager at that time was kind and compassionate and so responsive as was Damaris shower and Adrian. Such a great team. They made a bad situation so much better. And the customer service did not stop there. The Valet and concierge team of Jack and Mark was also equally welcoming and accommodating. Even though the golf cart was down Mark kindly drove me and my granddaughter and my daughter-in-law to Peppa Pig to spare us the heat and make it more comfortable for my granddaughter and went even further in that he also offered to pick us up and return us to the hotel. You know you made an impression when a two-year-old toddler thanks you and tells you she likes you. My granddaughter told us, I like Mark. Coming from a child, that’s priceless. It’s the little things they each did in their individual capacities that amounted to huge things that made our trip so memorable and helped us overcome our personal situation with far greater ease. And Peppa Pig park was all we expected it would be for our toddler’s 2nd visit. This family will definitely make this resort an annual trip. My two-year-old granddaughter has many years to enjoy the parks they offer and the accommodations complete the package. A must stay.

Incredible and remarkable experience this evening. After waiting for ages for a table at Skyline we asked the waitress Nayeli if we could sit down at one of the several empty tables. Without looking up she said “no you can wait” and then wondered off. No explanation. I was admittedly put out by this unfair and uncourteous treatment. But this really isn’t the complaint. The complaint is aimed at the food and beverage manager Eric. I was conveying my disappointed with the waitress and the immediate response was to side with her. Without letting me finish my complaint he wondered off and came back and said all the tables were busy and none were empty so we couldn’t sit down. This was of course 15 minutes after the event. I couldn’t believe I was unable to finish my complaint. I was a bit annoyed with this out of hand treatment and I let him know. He threatened security. It is incredible how you can disempower a complaining customer by threatening security when all they are doing is complaining. Oh - and you’re not allowed to show your emotion or displeasure when you complain. Otherwise they will call security. If you think about it, if you threaten security you never really have to deal with complaints. Either way, as a multi-occasion visitor to Legoland hotel I am utterly disappointed. Worst thing - we have 7 more nights here. Can’t wait :(