RHOUSE Cusco

お湯が出ません！

I want to start by saying that I love Cusco—this city is incredible, and absolutely worth visiting. But my experience at Rhouse was disappointing not because of the cold or minor inconveniences, but because of how the staff handled our discomfort. The room was freezing at night, and there’s no central heating—only a single small plug-in heater, which wasn’t enough for two people. I politely asked for a second heater. The response? A flat “no.” No explanation. No attempt to help. Just “no.” It was only after I said I would leave a review that they suddenly said, “Actually, we can bring you another heater.” That moment told me everything I needed to know about their approach to service. It’s not about guest comfort—it’s about protecting their image. I wasn’t even planning to leave a review at all, despite the cold, the lack of hot water, or the weak Wi-Fi—all of which were mentioned in previous reviews. I was willing to let it go. But what I can't ignore is how they chose not to help until they felt pressured publicly. This isn’t about amenities—it’s about how you treat people. They could’ve done better, and they chose not to. That’s what guests should really be aware of. Cusco is amazing. Just be thoughtful about where you stay.

Nice and clean property! Beautiful view and friendly staff! Would go again!

The hotel provided a nice stay for our 1 night in Cusco. It was about a 15 minute walk to the city center which is where most of the restaurants and shopping are. Only issue, which was nothing the hotel could control, was a lot of local dogs barking during the night.

Super stay Great stay, apartment was really big and comfortable for 5 people. Well serviced and staff were so helpful throughout our stay. Great location in Cusco

The location was very nice and the staff was even better. They made every effort to make my stay comfortable. Top credit to the. My only complaint was that the building was just too cold for european or north american standards.