Casa Cavassa Centro Historico Cusco

Booking has confirmed exclusive two rooms but actually one room is under maintenance. We were distributed to other room with one room only. They should not provide this room type for vistor rental.

I’m baffled by the quality of reviews for this hotel, they are incredibly misleading. This was without doubt the worst hotel I have stayed in. Our room was damp, musty and smelt. There was no window, so no way to improve matters. Issues went beyond that though, the bathroom door didn’t close, the shower curtain was an actual fabric curtain which didn’t dry (on account of the lack of ventilation) and smelled, meaning you left the shower still feeling a bit unclean. The light bulbs flickered for a couple of minutes when you first turned them on and wall fixtures fell off if you touched them. The rooms are also located around a central court yard where guests are encouraged to sit and drink coffee/tea, meaning I was woken every morning at 6am by people chatting directly outside our door. I was convinced to stay by the strength of the reviews and felt compelled to review as well to warn people off. This hotel was cheap but I would strongly encourage anyone to pay a little more elsewhere. On another note, I will say the staff were pleasant and friendly

This was a great place to stay, very central, super easy to work with the staff and very quiet and calm. I would highly recommend staying here.

We loved this place, we were treated like at home. The room was amazingly pretty. There is hot water, you just have to run it for a few minutes until it’s very hot. Carol was very attentive and friendly.

The property was under construction and fumes from paint were overwhelming. Staff was very nice and did their best to accommodate

Where to start... Location is great, very walkable and tours will pick you up from the hotel. Hotel appears cute but is still under construction and is very noisy from around 7am-8pm, as well as dusty and had a strong aroma that can cause a headache 2 out of our 6 night stay. Our room was downstairs and it sounded like elephants were living above us. Luckily we aren't very light sleepers though this would be a problem for some. Staff don't speak english but you can communicate via google translate, we unfortunately became very sick 4 days into our stay so were basically bed ridden for 2 days, they tried to access our room multiple times on the first sick day even after we told them no, they were trying to unlock the door and gain access even though we were clearly in there!? There's no option for no cleaning and I wish there was. Staff threw out paintings we had purchased from a local as they thought it was rubbish (wrapped up in a cardboard cylinder.) Toilet had a gross smell wafting out of it randomly (prior to us becoming sick), hot water was hit and mess and bed wasn't comfortable. They say they will take care of your laundry - I asked for this service twice and was blown off and told to go down the road.

Don't stay here if you would like to get any sleep. My boyfriend and I were given a room downstairs that shared a wall with the restaurant kitchen next door. The walls are paper thin so we heard banging pots & pans until 11pm when we had to get up very early for scheduled activities. There were also people coming in and out of the hotel talking very loud at all hours of the night. The main door on the street remains locked 24/7 but there is a doorbell for non-guests who are checking in etc. Drunk (I assume) people walking back from a night out would ring it all night long. That said, the property is very cute and clean. Location is great, 5 minute walk to City Square. Staff were very friendly and accommodating despite the lack of English spoken. I hate to give this place a negative review but I literally did not get any sleep during our three night stay and that's a pretty important part of booking a hotel.

Our family of 5 stayed here before and after a 5 day Salkantay Trek. They held our luggage and we had laundry done after our trek for 8 sol per kg. Everyone was wonderful and the location is excellent. I would stay here again.

Overall everyone was very friendly. I enjoyed how much space the room had and the location was great. Some dislikes were the unit did not have heating or cooling. We were able to get a space heater to stay warm. The units all face a courtyard which is nice, but could get noisy. Lastly, if you want hot water you will need to let the host know ~30 minutes in advance.