NorthStar45835631111
ngày 15 tháng 4 năm 2025
We spent 11 nights at this hotel. The resort is large, and the rooms are decorated in an African style. Unfortunately, the beds are old, and the mattresses were dirty and infested with bedbugs. We were bitten multiple times and have marks all over our bodies. We stayed in three different rooms, but the problem persisted. Other guests also complained about being bitten. We had to visit a doctor, which cost €110 including medication. There was also a strong sewage smell coming from the bathroom. On the positive side, the food was excellent, and the staff were friendly and hardworking, both in the rooms and the restaurant. The pools were nice, the beach was lovely, and the kids' facilities – including the club, mini disco, and children’s pool – were great. Everything could have been perfect if not for the bedbug issue. Please address this problem immediately – it’s unacceptable in any hotel, let alone one rated 5 stars. In reality, this hotel is closer to a 3-star standard. To those reading this: This is not a 5-star experience by European standards. The rooms are not luxurious like those you'd expect in countries such as Poland or Germany. Sadly, we will not return due to the old, dirty, and blood-stained mattresses crawling with insects.
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