Tài Khoản Khách
ngày 4 tháng 11 năm 2023
I had a confirmed reservation for more than three weeks with a credit card as a guarantee. I even got reminders about it. Yesterday when I showed up at 3pm after a long trip by land the receptionist said there was no room for me. She told me they canceled it because I did not answered my phone (?). I asked why would they do such thing. She said it was not her fault with no empathy or apology and they wouldn’t even try to re-accommodate me in another hotel. I got very upset because ALL hotels in Cuenca were fully booked due to the local festivities, and there was nowhere to stay. I will not recommend this hotel for their lack of professionalism. Really bad experience!!
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