Hotel Casa San Rafael

Worst hotel I’ve stayed in Cuenca, Ecuador!!! - Beds were extremely uncomfortable, may as well of sleeping on their sun loungers. - Pillows were solid hurting your neck when you slept. -The floor makes too much noise - Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. - Room was dirty and horrible and the bottom of it was rusty. When we arrived, they charged us three nights in advance when we only planned to stay one, (That was our reservation) the next day we spoke with Mr. Camacho, and he understood that we did not like the hotel and promised to refund us and we went to another hotel. After a day we returned and according to them their policy did not allow us to get a refund, when their online page does not say anything. They called us thieves, luckily our bank was able to fix the situation and return our money. I could go on but I’m not going to waste any more time. I have honestly never been a hotel so horrible and met such rude two-faced Owner Mr. Camacho and Ms. Sandra (excluding the Front desk woman who was lovely), DO NOT STAY.

Charming little hotel in old downtown Cuenca, where you’re close to everything within walking distance. Staff here is extremely nice, helpful and friendly!! The hotel is Very clean and it offers everything you need for a comfortable and relaxing vacation. Thank you San Rafael Hotel!

La experiencia en hotel Casa San Rafael fue espléndida. Disfrutamos cada día que nos hospedados ahí. La atención es de primera, las señoritas son muy amables. Nos recomendaron un tour muy interesante. Además su ubicación es muy buena, está cerca de todo y el sector es muy bonito para fotografiar, caminar y disfrutar del centro histórico de Cuenca. Definitivamente volveremos a hospedarnos ahí cuando volvamos, muy recomendado!