Crows Nest Tourist Park

We arrived on Thu 17th about 2.30 pm and were greeted by a lovely lady. The site we booked online was very nice and looked like the one advertised online. Later that evening we decided to stay few more days and we used the website to book the stay, just as we did initially. In the morning we found out that the ensuite sites we were at were booked out for the weekend and we would have to move our trailer to another site. When we inspected the site it was nothing like the sites advertised on the website, it was bare couple of meters from children playground facing tiolets on the opposite side. We politely said that this is not what the website was advertising and asked for a refund. We were ridiculued and treated with hostility. Lady and man behind the counter said they will not forward our request to general manager, quoting " As if he would ever approve that!" Followed by a laugh. We will definitely not be coming back to this park, the lady that dealt with us on morning of Fri 18th July should be immediately let go. This was one of the worst customer experiences we had. There was so many options to have us leave happ, or stay at another site etc... but instead we were treated without any courtesy.

We recently stayed at this caravan park as two families with small children and, unfortunately, left feeling quite unwelcome. While the facilities were generally fine, the way we were treated during our stay left a lot to be desired. One evening around 8pm, while sitting at the designated bonfire area (a fair distance from other guests), the children were naturally excited—laughing and playing as kids do. The property manager approached us in a surprisingly aggressive manner, saying their noise was “unacceptable.” This was not only upsetting but confusing, as 8pm is not a late hour, and there were no posted noise restrictions at that time. Another incident occurred when the children accidentally wandered too close to another property within the park. The manager once again rushed out and scolded us—this time in front of the children—telling us their behavior was “unacceptable” without any prior warning or attempt to approach the situation calmly or respectfully. There is a right way to speak to guests, especially when children are involved, and this was certainly not it. It’s also worth noting that we spent more time outside than planned because our original accommodation was cancelled by the park at the last minute due to a leaking roof. Had we been in the original booking, all the kids would have been together indoors, likely resulting in a quieter and more settled evening. We were surprised at how quiet the park was given it was school holidays, but after our experience, we now understand why. If this is the attitude toward families with children, it’s hard to imagine many would feel encouraged to return.

Everything wonderful.....especially for the price!