Wyndham Garden Cross Lanes Charleston

When we arrived, I received a text welcoming me and letting me know if I needed anything just to respond to the text. I did to let them know that the toilet seat was loose. I received no response. When I turned on the TV, I got a message on the screen that there was weak or no signal. I dialed the number for maintenance with no answer. Then I called the front desk only to get a message that the mailbox was full and accepting no new messages. I the called the assistant general manager and he answered. It was an easy fix that if there was direction of what to do would have saved a lot of frustration. After that I discovered there was only one light in the bathroom, and that was flickering. I didn't bother to call anyone and went directly to the front desk. The girl was very friendly and said she would try to find the maintenance man. Needless to say the light never got replaced and fortunately, the other one didn't go out.

Staff was good, had problems with keys working, outer door closest to our room was blocked off, resulting in long walk

Last leg of a very long trip. The pool was beautiful, the bar/restaurant friendly and homey(localish),the room was clean, the beds very comfortable and staff was great! Updates needed, like the hallway carpeting, but overall we loved our stay. Nothing pretentious or fancy but very comfortable!

Good option for passing through for 1 night if you want a clean bed. Room was dingy and run down with a rip in the carpet but we did stay in a Pet room so I kinda expected that. Kids had a good time in the pool area. Towels and bedding was clean.

Highly Recommend This was my first stay at Wyndham Gardens and it was a great experience. All areas were very clean and the employees were extremely friendly. Markayla, the bartender at the bar and grill, was very friendly and nice to everyone. I would definitely stay here again.

For the money we had a bed to sleep in. The hotel is in bad need of some TLC. Our toilet was not secured to the floor with the tiles busting up around it. We were placed way at the end of the hotel when they found out we had pets. While that was supposed to be a plus for access to the pet area, the entrance door “D” would not close so was not secure and the subsequent door to the hallway would bang loudly as people came and went all hours of the night. So none of us got good sleep. I wouldn’t book it again.