Tài Khoản Khách
ngày 22 tháng 3 năm 2023
It didn't look good when we drove up - kids playing in the parking lot, the whole place looking a little run down, pool covered with a tarp. When we checked in the sign said "no smoking" yet the office reeked of smoke. There seemed to be some difficulty in finding a clean room and we were told to "check everything and let us know within 15 minutes if anything is wrong". Our room was disgusting - stained sheets, paint peeling off the walls, no idea if the towels were clean or not as they were threadbare. We turned right round and went back to the office - we we offered the chance to look at another room but we declined saying that the place "did not meet our standards of cleanliness". The staff were cordial and agreed to a refund which had to be arranged through ******* as we had prepaid - after a quick text chat with ******* customer service a full refund was confirmed. This might have been a nice place once but it's now very tired and sad. Fortunately the Putnam Lodge had rooms available which, while old, was clean.
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