Mollie's Motel & Diner Bristol

We love Mollie’s Motel and Diner. We would rate this place as a gem!! Do not hesitate to book your stay here and do remember to make a reservation at the diner in advance! The diner is really happening and the Oreo milkshake is the best!! The staff at Mollie’s motel is also super friendly and helpful! We truly enjoyed our stay here for 3 nights! Thank you to the team @ Mollie’s! :)

Poor experience will not be revisiting. Extremely poor hygiene and customer service false and non genuine. Customer service could be better repeated the rehearsed welcome speech, another guest asked for a room change due to room noise next door. Which they happily facilitated. We were offered a ground floor room, stated we'd prefer not to be on the ground floor. Hostess said no more rooms are available, when you revisit request not to be on the ground. This obviously was a lie as after entering the first room offered and discovered it had not been cleaned, we were promptly relocated. The second was not much cleaner, and the bathroom floor was covered in water, from the previous occupant's who had used. How do we know, upon using the shower the seal on the bottom had gone, causing water to spray all over the floor. The bathroom door also locked itself, so we had to call for it to be opened. They were not surprised as it regularly happens. The mattresses are mismatch, we had a firm and soft mattress attached together, which was really uncomfortable to lay on as there was a distinct hard ridge in the middle of the bed. Alongside that you can't sleep with the window open as the traffic from the M5 will keep you up all night. Luckily and probably the most positive thing l can say, the windows were good at blocking the noise. I don't recommend you look under the bed as dust and feathers are all over it. House keeping came, did no cleaning but offered two new towels. As for the restaurant which they are quick to book you into. Overpriced bland food with no attention to presentation. Customer service remains poor there also. I question the hygiene there to, as my partner and myself were both sick shortly after eating there. Overall the whole experience was poor value for money. Pictures attached show the dirty toilet, shaving clippings in the sink, and coffee spills on the surface. They didn't even clean the spoon resting in the cup. Such a disappointment.

非常滿意這家酒店，風筒是戴森的。大堂公區氛圍年輕態，前台茶和咖啡任喝。和酒店一起的餐廳，很多當地人吃飯。味道不錯。