The White House Inn

I checked into the QualityInn in Crestview on 11/31/24 using my credit card. I checked out on 12/1/24. The Hotel charged my card twice in addition to the cost of the room . One for $100 and another time for $150 . When I called to inquire on the reason for the $250 charge they informed me that it was because they smelled cigarettes. I do not nor have I ever smoked a cigarette a day in my life. I have called up there several times requesting to speak to the manager or the owner but nobody will return my call. I want to know why they charged me $100 and later in the day another $150. Also I want to know how they came to the conclusion that I was the one they were going to pin this on. Nobody has returned my call and I've left 10 plus messages throughout the month of December. They took food out of my grand babies mouths and presents away from them for Christmas and don't have the common decency to return my call to explain why they stole my money. Seems to me they think if they ignore me I'll go away but that isn't going to happen. I don't take kindly to someone stealing from me and essentially my grand babies. PLEASE GET BACK TO ME . MAKE THIS MAKE SENSE. WHY IS HIS POCKETS GETTING FULL WITH MY MONEY ANY MORE IMPORTANT THAN MY BABIES HAVING CHRISTMAS OR FOOD ON THEIR PLATE. Thank you in advance for reading this and please get back to me .

Pet friendly rooms are disgusting. I have no choice but to travel with my pets, I kennel them when they have to be left in the room and I gladly pay the pet fee but….when I am charged $20/night/pet above and beyond the normal nightly rate, at the very least, I expect a clean room! I was in 2 different rooms and not only did they both smell horrible, the floors were dirty, bed skirts were filthy, there was hair all over the tub and damage to all furniture, baseboards, etc. I have been told pet fees are charged in order to repair damage caused by pets and is also used for extra cleaning. I’m not even certain these rooms were cleaned at all. I had to go buy cleaner and clean the room myself before we could stay (non-refundable room or we would have left) The hall smells like pet urine and there are stains all over the carpet. There were only 2 towels in the room and when I asked (multiple times) for more towels, I was always told they were out. The breakfast was basically non-existent.This is the equivalent of a 1 star hotel at best and certainly is not worth what they charge per night. Do better Quality Inn Crestview

If you are disabled, do not stay at a Choice hotel. If you are looking to book for the advertised price for a room, do not stay at a Choice hotel. If you are hoping to be given the room you paid for, do not stay at a Choice hotel. If your family is in mourning, do not stay at a Choice hotel. If you would like to see just how spectacularly a company can fail to meet reasonably acceptable standards in any area, by all means, stay at a Choice hotel. We were traveling for my mother's funeral. I tried to find the bereavement travel rate online, but couldn’t. I contacted the hotel, but no one knew it. So I emailed reservations. I had to ask three times. Each response was from a different person, and each time, instead of answering my question, they responded as though I had asked something else. I contacted customer service who told me that we had to make the reservation FIRST and we had to do it through the reservations phone number, before they could apply the discount. I did so, and the best price they could offer was about $300 more than the advertised price on the hotel website. This has happened every time I have ever booked at a Choice hotel through the hotel directly or the reservations number, and they’ve never been able to explain why they are unable to match their own prices, just that they can’t. Their “low price guarantee” specifically does not cover their own advertised rates, only third parties. I attempted twice more to contact customer service. After first ignoring me, they told me the bereavement rate was handled by the hotel, and they were sending a message flagged as “urgent” for the hotel manager to contact me, but no one did. I didn’t realize until afterwards that I had been given instructions to reserve by a method guaranteed to cost more, in order to be eligible for a discount they had no intention of giving. And this sums up how this company sees your suffering: as an opportunity to fleece you. My spouse and I are both mobility impaired, so we reserved an accessible room with a roll in shower on the ground floor. At arrival, they told us that they didn’t have handicapped rooms on the first floor, only the second. This is the second time I have encountered this bizarre phenomenon at a Choice property, and they won’t tell you till you get there. As you can see from the pic, the roll in shower has a wicked curb to jump. A tub-shaped “border”. Front desk told me my only other option was a non-accessible room. In the second pic, you will notice an unusually vacant area for a hotel room layout. It took me a bit to realize there was no easy chair/reading lamp. Apparently, they assume that the wheelchair bound, after popping wheelies in and out of the shower, and rappelling down the side of burning buildings, don’t need anyplace comfortable to sit and relax. On what we thought was the second to last day of our stay, our key cards stopped working. I went to the front desk and informed them. The woman at t

The Good: Night Desk Clerk who worked hard to help us, The Last Bed & Pillows. The NIGHTMARE: PrePaid, Non-Refundable Reservation through Choice Hotels Website for a King Mobility Accessible Room. NOT AVAILABLE, room given to some one else. Offered regular room, non handicapped. Then offered a double room handicapped. Accepted. Got to room, unloaded cart, took cart back. Upon return to room my wife went to bathroom. SCREEM, toilet seat broken and not attached to toilet. As she sat on trying to turn on TV, the AC unit fell apart rendering in useless. I reported this to the desk clerk. She call maintenance man to come back and repair room. Asked us to leave for at least an hour. We went to supper. Came back, room is un repairable. However, we were being upgraded to a suite at not EXTRA Cost. EXCEPT, the TV in the living room does not work but TV in bedroom does. So I moved our stuff from Room 300 to 301. Everything seemed ok. We were tired, so my wife went to lay down. No TV remote. The desk clerk brought a couple up to make sure one would work. BREAKFAST: Served til 9, arrived at 7. We got the last banana, a small blueberry muffin. Coffee and the last sausage Patti. No bread for toaster. FINAL NIGHTMARE: came back from beach. Got in shower. Turn on water but there was not a water diverter to make the water come out shower AND the mechanical tub stopper was broken and laying on side of tub. BOBBOM LINE: pay a little more and stay at the Holiday Inn next door. Don’t wast you time here.

There were several things we liked here, but also some things that need improvement, in our opinion. Good enough bed, sheets, decor. Good selection of teabags. We rate the breakfast as only fair. We didn't eat early and there was no juice. The hot water took a very long time to arrive! I tried to take a bath, but the plug didn't hold water well. Beware that some outlets are switched off when the lights are. Worst of all was trying to watch TV. The stations shown by the schedule on Channel 2 do not correspond to the actual stations. All in all, we would spend a bit more to stay elsewhere next time.

Issues with this hotel started at check-in. No one at the desk, the clerk was in an alcove just off the desk on her phone and seemed perturbed that she had a customer. I had done a reservation online, so she looks at my ID, hands me my room key and that’s it, no signature on a check in form. A few days later I find the hotel appeared as a no-show so I had to spend an hour on the phone to get my rewards points credited to my account. I get to the room and the door is propped open with the safety latch. I am anticipating the room to be a mess, but it looks made-up. Only later I realize the maid neglected to restock the towels and the tissue box is empty. The sink drained very, very slowly. I also discover that the dead-bolt doesn’t work and the security latch doesn’t work. The door looks to have been sloppily replaced after being bashed in by the looks of the door frame. No security for the room. At check-out I ask for a receipt and I’m told I will get one by email - still waiting on that.