Europa Gatwick Hotel & Spa

Had a lovely time in the hotel - stayed there the night before a flight from Gatwick. The room was clean, the bathroom facilities were great and the bed was comfortable with a nice view of the courtyard. Staff were very helpful with parking and keycard help, and a lovely reception, bar and courtyard with friendly staff and nice decour. The below are minor quibbles - I would go again : Some of the meal information was misleading - in the bar, a gentlemen found out what the soup of the day was, then told me that food was not being served any longer.... and then 20 minutes later took orders and served some other people a meal. A bit odd. In the morning I was told the breakfast service was finishing at 9:15 so I did not go in at ten past nine, and just got a coffee when I went to the breakfast restaurant but it transpired 9:15 was just last entry : two meals missed! It was a pity that when booking the spa it was not advertised the Swimming Pool was going to be out of service. WIFI was a bit patchy. And in the morning I'm not sure who the banging music being played in the bar was for at 9am! A bit early for Burn, Baby, Burn at full volume ! Nevertheless - For the price especially this was ideal and very close to Gatwick.

Booking this hotel was a last minute thing , I REGREATFULLY HAD NO CHOICE DUE TO me being on a budget , The night in question was My second stay at this hotel . Staff are basic at best ,I was given 1 key although the room booked for two and the paper work provided stated I would have two , minor issue though , The room was bitterly cold ALL NIGHT the windows did not shut properly the cold coming in was horrible the heating if you can call it that was 13’c maybe 15’c it was like trying to sleep on a building site next to the m25 and the draft coming through the main door was made easy by the inch gap under the door I would of used somthing to stop it but being as cold as I was and only have 1 large 1 small towel it not not come to my mind to use that on the floor as I needed that to dry myself after a shower which was the best thing about the room , The tv did not work AT ALL I tried everything for some reason it was unplugged and un-tuned what hotel does not have working tv’s . I had 3 hours of Mrs scream a lot in the room next door , Then at 3 am someone decided to hoover for all of 60 seconds. Then at 8 am just as I was nodding off again KNOCK KNOCK KNOCK , maintenance “is everything ok with your bathroom I.e the plumber we need to get in to check , I said NOT A CHANCE nothing wrong leave me in peace . Then 9 am 10 am and 10.23 I had the maids knocking on the door asking what I was doing and when I was leaving , I replied 11.59 am I will vacate now if you don’t mine I have a long drive ahead and iv had no sleep . I went to reception in the night no staff was about to be able to tell them the tv is not working ,or the fact I did not want a round floor . I did however speak to a nice lady and tried to explain my awful night but she said Because I booked with trip.com I’d have to complain to you ,this was the worst night in a hotel iv ever had To have my door knock by staff is outrageous the temperature was diabolical, What do I need todo to obtain a refund as even the basic of a tv and warm heating where not available

Accommodation and food were all good value for the price. The special bonus was the pool, though extra charges for towels and lockers were a bit petty.. The biggest drawback was parking, which was very difficult for a disabled person, having few blue badge spaces and needing to drag cases some distance when a space could eventually be found. You also run the risk of receiving a parking ticket of up to £100 if you don’t register your vehicle correctly at reception.

Went there for the swimming and it shut at 6pm the beds are really hard and uncomfortable lucky we was only there for a few hours sleep before our flight

It’s really disappointing to say the place really let us down . With service and care for there customers x

Clean and cheap and next to the airport with rides to the airport is in fair price