Premier Inn Gatwick Crawley (Goff's Park)

Charlie and Hayley were amazing, lovely cocktails and always promoted drinks offers. Staying here weeks and this place feels like home :)

Terrible service. Badly understaffed. Long waits for everything and most items on the menu unavailable. Room missing pillows and teabags forcing a long walk to find somebody to correct this. Only positive was convenient for the airport.

Positive - free parking that’s it. Negatives - Very very poor service. Told to wait for table for evening meal when only 3 tables were occupied. Waited over an hour for ‘chips’. Menu items not available. Chef totally clueless on allergens. Breakfast was very slow again with only a few people in the restaurant. So slow service that when the kitchen doors opened everyone looked up to see it was their plate. Breakfast took over an hour to be served once ordered. Was supposed to be limitless but no way to order again or have the will to wait. Rooms mixed up when clearly booked. Restaurant floor dirty and sticky. Understaffed and when asked why there’s delays they told us they were very busy. Can’t imagine if they had more than 10 diners to serve!!!

Now I've stayed in many premier inns over the years & they've always been 10/10 but this one was definitely nowhere near that score! Arrived at reception, waited a bit then pressed buzzer, waited some more then finally a man sat down at reception, didn't say much & handed our keys over & asked if we wanted dinner. I said "ooo yes please we'll put our bags upstairs & come straight down" to which he said "Oh I'll have to book you in for an hours time as it's really busy" (6 people in the restaurant is busy?) I said "Oh, it doesn't look busy" & he went "It is round the corner" (again the same 6 people.....) so we waited for 45mins & asked to sit down & got told "Come back in 15mins" At this point there was only 4 people in the restaurant. Rooms: Only 1 pillow each (normally 2 each) No shower gel in the holder in the shower. Very clean & spacious & super comfy beds. Restaurant: Now when we sat down there was only 2 people in the restaurant & it took 45mins for our food to come out. Starters & mains came out at the same time which wasn't ideal. Food was ok nothing amazing. Overall, wouldn't recommend as the same person does reception, bar & server which is ridiculous!!!

Terrble don't bother. Really bad service. No staff. One bath towel for two, no bath mat, ***** in bath, many items on menu unavailable, 10 minutes to check in 20 minutes to get a drink, 30mins to get a drink with evening meal, suggested Thai curry instead of tacos???

We had a great stay and a lovely meal in the restaurant. Haylie and Mohammad were very friendly and professional. Looking forward to our next stay.