Gatwick Crawley Town West

I stayed at the hotel from 28/11/24 ti30/11/24 will working on my laptop from costa coffee the cleanness was 109 percent to standard and above the reception main entrance was spotless the toilets by resturant and reception was up to standard they was spotless and smelling fresh the housekeeping in the morning think she said sayjel was really nice and cheerful also helpful and they was another lady housekeeping who was working with her in the afternoon did not catch her name was brilliant smoking area outside by main entrance was clean hope the housekeeping manager are proud of there staff food was ok costs staff was helpful aswell

I stay at the premier inn Crawley for a week every month whilst studying. The staff are amazing and go above and beyond to help, always very welcoming and willing. Some of the rooms could do with a few minor fixes but the good definitely outweighs any bad and like with every premier inn you know what to expect.

I would like to thank tiago for being an excellent host and making my family feel welcome, and also Tina chef Keri for there excellence and also being great hosts and marvellous food, I will be returning with my wife and family, our experience at your hotel was better then any other weve experienced. Thankyou so much for such a warm welcome and experience. Mr & Mrs Linval and Debbie Thomas

When I arrived I was a little worried as the hotel appears in the middle of nowhere (garage next door) not much else (but it was dark) I decided to go down for dinner on the restaurant as it was the easiest option, but couldn't have been better looked after, great food but what made it better was the staff, when you are on a solo trip, you can feel alone, but Tiago, Danny Cassie and Emily made me feel at home. Definitely not the feeling you get in some hotels, but they shone and I left feeling full both in my belly, but also in my heart, the kindness shown really was well appreciated. Also the room was so comfy, and plenty of space, I was so pleased to see a bath! ❤️❤️

Stayed here for one night en-route back home, found the room to be very comfortable, bed was good and tea / coffee supplied. Didn’t eat there as it was very busy but as it was so busy the food probably was good. Can agree with the comments about decor, it does look a bit dated but also as said the staff were very good indeed, very friendly and welcoming. Would stay here again without a doubt

Firstly the positive. We were attending a funeral and arrived in the morning and they very kindly sorted out a room for us. We ate in the restaurant in the evening and the food was actually pretty good, and whilst only a few others were eating they were clearly short staffed as it took a longtime to be served and get our food, and again credit to the staff who did apologise. As stated on there website there is no air conditioning and being October we thought this wouldn’t be an issue. However the room got so hot it became uncomfortable. There is a fan that we put on as we couldn’t open the window due to the traffic noise on the A23. The room was dated and the shower was an over the bath one and it was actually quite dangerous to get in and out of the bathtub as it was so high. The bed had seen better days, in fact the whole hotel needs a complete renovation. I was always a fan of a Premium Inn but of late (see my reviews) the ones I have stayed in are all in dire need of a mayor renovation and no longer off value for money. This Premier Inn was not awful as the staff made up for the state of the hotel but there is definitely better options out there.