Caves Road Chalets

*really poor customer service* Beautiful, peaceful grounds, basic accommodation. Unfortunately we had the worst check in experience ever. Pia was very friendly while I was agreeing with her, but turned on me when I questioned a payment (based on the booking policy). She became very rude, blamed my internet/my inability to book for 4 people and wouldn't even consider there could be a fault in her website booking system, telling me 'I don't need this hassle, I'll refund you and you can leave'. This was the worst customer experience I have ever had on check in and it was very confrontational. I wouldn't recommend supporting this small business, but if you do, book through a booking agent website (which calculates the total based on number of people) so you don't get surprised by being made to pay potentially an extra $50/night on arrival as we had to.....or told you can leave!