Hôtel la Sivolière

We’ve been coming to La Sivoliere for the 5th time this year, so we are regular customers. We had scheduled to stay 7 nights, having booked two separate rooms. On the 5th night, I broke my right arm after a rough fall on ice while walking in town. The doctor I visited in Courchevel 1850 suggested I immediately go to an orthopedic surgeon to have an evaluation and likely operation. We needed to go back home a day early. The hotel management was completely unaccommodating when it came to refunding the last night, despite deliberating with their head several times: they would neither pay the funds back nor count them as credit towards a future stay. They wouldn’t even pay back just one of the two rooms. Moreover, we had already accrued a lot of other charges ranging from laundry to ski rentals, and they wouldn’t count it against those either. As you can imagine, changing trains, changing flights, and scheduling doctor’s visits was already becoming a nightmare, both monetarily and organizationally, and the hotel’s utter apathy added extra frustration, given the amount of money and time we have spent there. For a supposedly high-end hotel, the management has no understanding of customer loyalty and is only concerned with short-term profit. We will unfortunately not be staying again at La Sivoliere when we return to Courchevel later this the season and in later years. The money spent at such a high-end resort warrants a better experience. P.S. This was not our first experience with the poor management at La Sivolire. At the onset of covid, we had to nearly threaten legal action to refund our booking, despite the French authorities having shut down the entire ski resort!

We visited from Florida with our 2 daughters ages 10, 12 and loved our stay. The family room we shared was very comfortable including 1 king bed + 2 bunk beds + scenic view. Upon arrival we noticed there was no coffee machine or tea service in the room. We called the front desk and soon we had a nespresso machine, an electric hot water kettle, and tea bags. Voila. The staff + concierge were very friendly and emailed us numerous times prior to arriving advising they can make lunch & dinner reservations, etc. They emailed their go to list of restaurants and activities and from within we planned a great stay. The hotel has red courtesy cars and offers guests round trip service to anywhere within 1850. If you are going outside the 1850 elevation, Courchevel has a complimentary bus that is user friendly and convenient. The ski rental in the hotel ski store was very efficient. Each morning the staff at the ski store helped us put on our ski boots and at the end of the day helped us remove them. The staff brings ski valet to the highest level! I’m skiing for 50 years this was the best service I have experienced. The hotel is ski out/in and is very convenient. Each day after skiing we enjoyed the hotel spa. The steam, sauna, and indoor pool was very calming. The ‘sports’ massage is amazing. Take a spa day for massage as we did, IMO. Breakfast was fantastic and the seating area is so cozy tucked in the mountainside. We typically visit Colorado for spring break skiing, and this year decided to think outside of our box. We’re so glad we did. The hotel + French culture are magnifique! Some tips / things to do: Restaurants: Le Granier within 1850 is excellent, and if u r ok with driving 20 minutes to the lowest elevation Black Pearl Pizza is amazing. slopeside 1850 we enjoyed de Laroche brasserie” located at Hotel Courcheneige on the slopes. Also 1850 slopeside Mille Sabords (Italian) was nice. In Maribel slopeside Maya Altitude is a great lunch spot! Lastly, if you are new to Courchevel as we were, the 3 valleys can be most enjoyed by hiring a guide. We’re seasoned skiers and initially I didn’t think it was necessary to pay $545/day for a guide, but after spending our 1st day getting lost a few times, without hesitation we hired a guide with a local company Fast Tracks - find via google (and it was our best day seeing all of the valleys (without getting lost 5x, lol). Ask for Martina, she’s a guide and was so nice, especially with our daughters.

We visited in Jan 2018. Being very fussy travellers and having experienced the best - la sivoliere was a breathe of fresh air that took us by complete surprise in a good way. Fantastic and responsive service. We got an upgrade as it was my birthday trip. Cosy and comfortable rooms - sizes very generous and larger than most ski resort hotels. Hotel breakfast is of high quality and we looked forward to this every morning. The shared areas of the hotel (lounge etc) are extremely cosy and well done up. We loved the ski valet. This is a hidden gem in my opinion.. we will definitely be back once our kids are old enough to learn skiing.

Une vraie arnaque, à fuir ! Je suis profondément déçu par l’Hôtel La Sivolière à Courchevel. Voici les problèmes rencontrés : 1. Réservation et paiement : Lors de la réservation, on m’a demandé de payer 30 % d’acompte par téléphone, le reste étant dû à l’arrivée, ce qui semblait normal. Pourtant, 4 jours avant mon arrivée, je reçois un mail m’informant que ma réservation est annulée si je ne règle pas les 70 % restants immédiatement. J’appelle l’hôtel pour clarifier, et la personne au téléphone, très désagréable, m’explique sur un ton condescendant que j’aurais dû lire un PDF attaché dans leur mail contenant un lien de paiement. Pourquoi ne pas le dire dès le départ ? 2. Salle de sport trompeuse : Les photos du site montrent une belle salle de sport. En réalité, il s’agit simplement d’un tapis de course et d’un vélo, placés entre deux miroirs pour donner l’illusion d’un espace. Rien à voir avec ce qu’on attend d’un hôtel 5 étoiles. J’ai pris une vidéo pour que vous puissiez constater la supercherie par vous-mêmes. 3. Spa non fonctionnel : Le spa est une plaisanterie. Le jacuzzi ne fonctionne pas et l’eau de la piscine est froide, ce qui est loin d’être agréable après une journée de ski. 4. Service déplorable : Lorsque j’ai exprimé mon mécontentement à la propriétaire, Florence Carcassonne, sa réponse fut moqueuse et sarcastique. Elle m’a suggéré de construire un deuxième hôtel rien que pour moi, avec un spa fonctionnel. Une attitude inadmissible dans un établissement censé offrir un service haut de gamme. En résumé, cet hôtel ne mérite absolument pas ses 5 étoiles. Un service médiocre, des installations décevantes et une attitude hautaine du personnel. Passez votre chemin !

O hotel eh muito bom, mas pelo valor fiquei um pouco decepcionada. Veja que minha nota eh por ser um 5 estrelas em Courchevel. A piscina eh bem fraca comparada ao spa de outro 5 estrelas que fiquei. A sala de ski eh mediana. Atenção: a pista de saída eh vermelha.

Séjour remarquable. Au-delà de la situation de l’hôtel et de la qualité de ses infrastructures, un service absolument parfait (rare en France de nos jours pour être souligné) de la réception au service de chambres en passant par la restauration. Un vrai 5 étoiles à taille humaine et sans tape a l’œil , ce qui fait du bien - et repose - dans l’univers bling de Courchevel. Un havre de paix dont on profite même sans être un fou de ski. Seul (petit) bémol, un salle de fitness un peu petite et l’absence de terrasse aux beaux jours. Sinon, tout est parfait. Le confort de la chambre, le côté chalet dont l’esprit se retrouve dans tous les details de la décoration, la situation dans la forêt sur les pistes mais à 5’ à pied du centre de la station, le petit déjeuner absolument complet et délicieux, le service de chambre discret et efficace, la qualité du service en général, toujours à l’écoute et disponible. Bref, on reviendra.