Holiday Inn Chicago SW-Countryside Confctr

Always enjoy staying at the Holiday inn countryside.

My fiance and I chose to stay here to celebrate our engagement because we had gone once before and had a great experience. This, however, was the single worst experience I’ve ever had from a hotel. We booked our king suite weeks in advance only to be told they “oversold” and we had to be moved to a normal room. (Note; the room had a hole in the window which let a draft in all night, and the shower couldn’t fully drain) We wanted to enjoy our engagement trip and so we agreed and just said we only wanted to enjoy the pool so it wasn’t a big deal, only for the pool to be shut down with no note or email or call or warning. I reached out to the property before check in and was ignored. After finding out the pool wasn’t open I tried to reach out to management. I have since been getting lies and back and fourth with no help. We made reservations for the restaurant and they ignored the noted about us celebrating an engagement and the food was considerably worse than when we went before. The crab special was fishy and very obviously not fresh. When going back to our room our keys then didn’t work and we had to go back down from the fifth floor once again to get the keys fixed. The hotel management needs to get in contact with me asap because this stay was in no way okay. We wasted not only our money but our engagement celebration was AWFUL due to the staff and management here.

Check in -out took a but longer than expected but staff explained this was due to *******. Our room was very clean, was very quiet and location if this hotel to all our activities was excellent. Had a slow moving drain in our shower and sink only had cold water.

They had a party going on in the atrium hall that lasted until past midnight Saturday night into Sunday morning. When I called down to the front desk to complain the guy at the front desk told me he would ask them to turn it down. But it got louder, and when I called back to complain again no one even answered the phone. My flight was changed to early Sunday morning so we had to get up at 5am. And we were very tired due to not really getting my sleep and being woken up multiple times during the night and early morning due to the partying going on in the lobby. And there wasn’t even a warning or anything that there would be a party either

Great location, friendly staff, great hotel and service. I appreciate it, and I will come to stay at Holiday Inn Countryside Hotel again. Thank you to everyone.

The noise level of the hotel guest are the 1st floor were terrible. People yelling and screaming in the halls A guy in the parking lot talking and handing things to people in cars outside our window.

I went here to relax and unwind. The pool was closed for health inspections. The shower door wouldnt close. The shades were falling off the brackets when you tried to close them. Both elevators were not working. Overpriced rooms considering lack of amenities.

Most elevators didnt work. It snowed and water came in through our window. Staff was rude. No towls in pool area with like 30kids in there. Just broken flooring very dated. Had to pay for breakfast and it wasnt good and poor choices for a buffet. Paid to much money for not a great hotel at all.

Only thing, I didn't like was the tv isn't updated. It's too old school plus limited channels. It's not a smart TV where we can watch apps such as Netflix, Peacock, Paramount plus and etc.