Harrah's Casino & Hotel Council Bluffs

I took advantage of a discounted Caesar’s Rewards rate to reduce expenses on a recent business trip. The check-in was smooth and the room was spotless and the bed was very comfortable. The casino staff was very pleasant and made for some enjoyable game play. My only negative was that the room did not have a desk to set up and work for a bit. There was only a sitting chair and side table neither of which were conducive to a laptop set up.

Service is amazing!!! Super clean and fun place !!! Easy check in and great food !!! Casino is perfect for a nice moment!!! Located in a nice area!!!…………………………………………………………………………………………………,,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Tried to check in, but they didn't have the reservations, asked if there were any rooms available and was told no, we are sold out. Had to wait for other family members, so we went online and guess what, they had rooms available???? Made reservations and went back in, they then found a connecting room. Amazing. Later checked on the rooms and 1 was for only one night and the other for 2 nights. So I went down to the front desk and was told there were no rooms available for the next night, so one couple would have to check out. Went back to the room and again checked online and would you believe it, they had rooms available for the next night also, but it wouldn't let me reserve it because I was already there. Rather than go down again and listen to the lies, I waited until in the morning and Lisa at the front desk took care of everything.

We were disappointed .. beer 8 bucks for very small glass.. room smelled funny and we were charged a fee for booking

Thanks again for the great customer service! Love the rooms! Always clean and just love coming and visiting the casino and my favorite restaurant with the great views!! I'd give 5 stars but I have to bring my own pillow along- the pillows are so weird! Can't wait to go back!!

I stayed in one of the suites and honestly it was a disapointment, if it wasnt a comped room and i paid out of pocket for it i would of been asking for a refund. The room was super basic for the rates that would of been charged the pillows are a joke and to small and to soft and it was nothing special it was just a basic standard room