Holiday Inn Express & Suites Cotulla by IHG

Property was good overall but was under construction and the morning breakfast included there was only one person working it with a ton of people eating so she was not able to keep up with keeping the food stocked leaving people having to wait for food and I had a room in a newly remodeled area and the refrigerator froze our food solid that we put in to keep cold for the night

This is a new and upcoming location. The hotel is very nice and is in the process of undergoing a major renovation. We had one of the new rooms and it was perfect. The girl who checked us in was friendly, professional, and had a good sense of humor. We were headed to the border and didn't want to stay in Laredo. If you are looking for a nice dinner prior to crossing, stop in San Antonio. After that, there is really nothing between San Antonio and Cotulla. There is a steak house with good reviews in Cotulla, but they are closed on Sundays, and we were unfortunately there on Sunday. We would definitely stay at this hotel again!

Good night sleep! Upon arrival, staff was friendly and helpful. The next morning at checkout, the kitchen staff was on her personal phone for serval minutes and took me a while to get her attention that the buffet was out of several items, e.g., egg omelet, pork sausage, so we had to wait while for more sausage to be cooked and replenished.

2nd time was the charm. The room I was given was clean but it was odd that every cabinet including the refrigerator was open and the room smelt really bed. Went back downstairs to change to a different room. Second room was perfect.

The pool was smaller than it looks pictured on the website. When i went to check the pool for the family there was a couple with small children present with vulgar music blasting throughout the area. We did not get to swim with was one of the main reasons for choosing this room.

The staff was great with the exception of person in charge of breakfast Buffett who was talking on the phone chit chatting with friends during breakfast time as food was running out not being replenished for at least 30 minutes as people waited for food to be brought out. Unfortunately Issue had to be reported to manager’s attention.