Tài Khoản Khách
ngày 20 tháng 9 năm 2024
My husband, daughter and I had a wonderful time, once again, at Hotel Madrigale. What impresses us each year is the staff. Sultan and Michael are always very friendly, attentive and professional in their work. One person, however, who always stands out is Angelo. He was off from work for two days when we first arrived. The hotel did not quite feel the same without him, everything was perfect, however something was missing. When Angelo greeted us the next morning with a very enthusiastic „Buongiorno“, we felt like we finally arrived in Bella Italia. His positive energy fills the room. He makes us feel like we have been invited to a large family breakfast in Italy. Even though he is very busy, he takes the time to greet each hotel guest and to wish everyone a “Buona Giornata” . In the evening he welcomes each guest and wishes every guest a good evening. He makes everyone feel like they are special guest who have arrived home for dinner. He manages this well serving meals and guests needs to perfection. I would also like to mention the lovely middle aged woman who cleaned our room. She was so friendly when I came to the room to get something. She even gave me a tip on how to care for the flowers I had in the room. There were also a few new faces serving the pool during the day. I was so delighted when Stephanie could speak to me in English. With all the positive attitudes of everyone at the hotel, including the very welcoming and helpful women at the front desk, it shows that this is a family run business that cares for their staff. Additionally, the half board is excellent. The breakfast is amazing! There is everything imaginable to choose from. There are even lactose and gluten free selections. The service is superior to none. You never have to wait to order a cappuccino or a special order omelette; which does not cost extra. The dinner was excellent. There is a large salad bar/antipasto selection to start with. Followed by a 4 course gourmet quality dinner. The pools are fantastic. The guests must be 14 years of age or older which truly makes a difference for a relaxing day at the pool. The panoramic view from both of the large pools is breathtaking. We had a blue lake triple room which had the gorgeous view of the village of Garda and the sail boats on the lake. The Spa area was closed during high summer, therefore we did not visit it. However, we are sure it must be great considering everything else at the hotel is superior. We have made Hotel Madrigale our annual visit to Northern Italy. Thank you all for a wonderful holiday.
Dịch