Joanne W
ngày 11 tháng 10 năm 2024
We have just returned from a two week stay at this hotel.The decor and pool area are stunning, and the hotel is spotlessly clean.The rooms were lovely but our bed was so uncomfotable the mattress was not the best ,we had paid for a premium resort view thinking we would get a bigger room ,perhaps not .We thought service in some areas was slightly lacking for a 5 star hotel,the sunbeds were so uncomfortable and on a few occasions felt there was a them and us culture with the reserve side To us we feel that you have spent hard earned money and should expect the same level of service no matter what part you stay in. Food at the Shack Bar was excellent, and the Italian especially.The main buffet restaurant was OK, but food was a bit lukewarm sometimes ,we found lunchtime had a better choice overall. Just a few little things need to be tweaked to make this 5 star.People love this hotel, and I can see why, but for us, it just wasn't quite there
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