aet98
ngày 25 tháng 8 năm 2024
I had the pleasure of visiting this hotel with my partner and his parents in August. The hotel itself is stunning, the decor is second to none and everything is spotlessly clean. On top of that, I would say that the food is one of the best we’ve had at an all inclusive. The buffet has plenty of choice, all freshly cooked and delicious. But the real star is the Ala carte restaurants. They have 3 in total, our favourite being the tapas restaurant. The food is unbelievable and would highly recommend booking into all 3 on arrival. You can go to the tapas for lunch, order as many dishes as you like and they are all beautifully cooked. At dinner, it goes to a tasting menu which was beautiful. You are never without a drink and the views from this restaurant are beautiful. The rooms are perfect. Clean, modern and beds very comfy. The staff are all so lovely, with special thanks to Marcos. He always went out of his way to see us and say hello. But everyone is so lovely and nothing is too much. We did however have a poor experience at the ginger bar one evening. Whilst the entertainment was on we sat in the bar and waited 40 minutes to have our order taken. Before this my mother in law tried to go to the bar to order, but the barman was extremely rude, threw his hands in the air and shouted for her to go away and someone will be over. My partner then went to reception to complain, and the receptionist was lovely, went to speak to the bar and our drinks arrived 15 minutes later. But in total an hour is not acceptable to wait for a drink. Especially when the hotel is not completely full. We thought this may be a one off, but the next evening we had a similar issue with wait times and other guests we have spoken to have said the same about the barman being extremely rude. I think there needs to be triple the amount of waiters taking drink orders at this time. I will also add that upon arrival the check in desk try to push you into upgrading to the retreat option, which is an exclusive part of the hotel. The rooms are nicer, and has a small private pool for retreat guests, plus a restaurant for breakfast which includes service. We declined this option as we’re staying with our parents so wanted to spend time with them. But spoke with another couple who went for this option and said it was not worth it. It’s too quiet round the pool, so ended up spending their time round main pool. Plus the main buffet had more choice at breakfast, so was a real waste to them. They ended up downgrading back to their original package as it was £110 a night more, so requested a refund for the remaining nights which the hotel were happy to accommodate. Besides this, we had no negative experiences and would highly recommend. In summary, my positives are; - food is amazing - service/staff is great - rooms clean and modern - loads of sunbeds round the pool and the shack bar is good for drinks and food - entertainment good, not too cheesy but still good fun - decor in hotel
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