Tài Khoản Khách
ngày 27 tháng 4 năm 2025
Arrived home today after a week at the SBH Fuerteventura playa rated by whoever as a 3 star . We are not nieve and usually stay at 3 star hotel as that's all that our budget allows us, but this was beyond anything we have stayed in before, and the hotel chain SBH should be ashamed. When we arrived we collected our keys and made our way to room 102 the corridor carpet was stained and filthy dirty but when we opened our room the smell of tom cat pee was unbelievable it was at this point I wish I'd asked to move but like I said we are easy going . There were cats roaming the corridors at night ? We woke up he next day for a shower and ready to enjoy our holiday. The beds were hard as a lot of reviews had said, but I get that they contract mattresses and are there to do a job . Sadly, the shower was cold as it was all week luke warm at best morning and evening, no real excuses for that . Breakfast was exactly the same every morning which was fine but table where full of dirty plates cups and glasses, no clean plates you had to wait for them to emerge from the kitchen and the food ran out most mornings . This was the same for lunch and evenings, exactly the same food every night .This is not a knock on the staff as they worked as hard as they could, just not enough of them . The room was cleaned twice in the week, and beds changed once, but sadly, there was no change to the smell in the room . The entertainment staff did there very best friendly warm people and as my daughter has special needs they where great with her and we deeply appreciate that but as a couple where only volunteers surly they should be getting payed something! The pool was dirty, especially the kids' pool. I heard one parent refuse to let her child in it . Gym no such thing 6 broken machines and no weights ,sauna didn't work and nobody knew where the key was anyway. Even the tabletennis table was broken in absolute joke . In general, the hotel is very, very tired, scruffy, broken tiles everywhere ,in desperate need of a lick of paint and a refurbishment. Definitely not a 3 star, and I wouldn't recommend this to anyone . On our 5th day a fellow hotel resident told us about the all inclusive bands you could buy that let you spend time at all the other SBH hotels and eat there food so we did that at 5 euros a day each . It was the best thing we did. The food was outstanding, and the pools were a lot cleaner and a million times better than where we stayed . Again, I know it was 3 stars and the other hotels were 4 stars, but the difference is unbelievable. If I'm honest I'm really saddened that SBH hotel chain and loveholidays to an extent let this happen, people spend there hard earned money for a week away once a year and you end up at a place like this.
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