H10 Tindaya

We had a lovely welcome to the hotel by reception, we were given lots of paperwork to read about the hotel, and had some water and chocolates on the table when we arrived in to our rooms. We found our room, and they were spacious and up to date. Although there was no kettle in the standard double rooms, and even after requesting one, it didn’t arrive. Air con worked well. Room cleaned regularly. The safe is €20 to use, which is ridiculous that you have to pay to protect your stuff from their staff. The food was poor, often stone cold, limited choices, very repetitive, and no children’s options. Lots of long ques to get to the food stations such as the pancakes, or omelets or pasta or fish/meat stations. Often you were waiting on food to be refilled, or for plates or glasses so you can get a drink or some food because they have ran out of clean ones, there is a lack of staff and nothing is topped up very quickly at all. You even had to que to get into the restaurant, often there was plenty of tables available but they were full of dirty plates, as there just was not enough staff to cope. I would often walk past the que and go and move the dirty plates on to another table, then go behind the waiters station, get clean cutlery so we could sit down and eat, rather than wait 40+ minutes with a 5 year old getting bored and miserable in the queue. There were two front of house staff at the entrance of the dinning room, who just stood and watched the waiters clearing tables, no one seems to help others, to get the jobs done, it’s not their job, and they certainly do not help. They just stand and watch! The snack bar was vile, and the chef even worse, cold hard pizza was served every day, amongst other things and nothing replaced until it was gone regardless of the condition of the food. They would run out of clean plates, or cutlery, and no one was in a rush to top them up. I plated some food up at the snack bar one day, by the time someone had brought more cutlery out, my food was absolutely stone cold and inedible, so I threw the whole lot away and started again. Bins were often over flowing, dirty plates piled up. It seemed there just was not enough staff, and it wasn’t the problem of other staff to help. There was a lovely little coffee shop, that’s only open during the day, it doesn’t hold any pool safe cups, so you have to go down to the pool, to get some plastic cups to be able to get the drinks to take them around the pool. The coffee shop isn’t near the pool. The pool area was also dirty, we didn’t want to put our bare feet on the floor next to our sun lounger so often remained in our flip flops. The bins over flowed. It was the life guards that collected cups from around the pool. Doing multiple jobs. The pools are salt water. The pool bar pool is the warmest, but the kids were not allowed any toys or inflatables in there, and the life guard was so strict and rude. The inflatables were only allowed in the pool where the slid

Poor cleanliness. Placed the card on the bed for linen to be changed and when we came back the bed had been made up with the same linen. Had the same linen for 5 days. Got food poisoning whilst there and I haven't had food poisoning for 15 years. Food was bland and we were charged to use the safe in the room and they didn't have a iron. Definitely not 4 star. Wouldn't recommend.

Not a customer friendly hotel and sea view rooms are total rip off , as we got the room with no sea view at all and reception staff refusing to change the room telling tales that nothing is available even though the hotel is half empty, but they are happy to make an upgrade for extra charge , but still in horrible location on top of the main restaurant which means that you will be listening to all the hustle and bustle from 6 in the morning till late at night. So do not bother to go for the sea view as you will not get it here. And don't bother to enter the special request field, as they will ignore it and give you the complete opposite to what you requested , so they can rip you off and ruine your holidays. :( NO WIFI NEAR THE POOL. I never come across such uptight hotel management. Wverything is EXTRA here : safe, dry pool tovels are 2 EUR each, so it feels really cheap. I DO NOT RECOMMEND THIS ESTABLISHMENT AND DEFINITELY WILL NOT BE BACK 👎👎👎👎👎