Melia Jardines Del Teide

房間乾淨，東西好吃，景色美麗

This was our first stay at a Melia Hotel, and we booked a junior suite at 'The Level'. The service was excellent, so friendly and accommodating, nothing was too much. The benefits of the Level such as the exclusive pool, lobby, breakfast restaurant, drinks and snacks was definitely worth the upgrade. I'll certainly look for this brand again.

Had a lovely 7 nights here end of Feb, and very much appreciated the adults-only affair here. Having been converted from a family friendly place, you have the two huge pools, one exclusively for folks that book a Level room (think VIP within the hotel). Turns out at least the Level one is also heated - didn't spot that until we got there! The room's were spacious and spotless, and always topped up as needed. The restaurants were all very nice The food was pretty good (buffet was top notch every night for variety/choice), however the service a bit hit and miss. And ultimately, it's the service that is this place's undoing - even taking into account the slower and more relaxed vibe you get in Spanish countries. When we checked in at the Level's own reception area after an excellent greeting, we were told about the service by the pool, and how everything will be done to look after you. Some days in the restaurants the service was good - repeated top ups of the all inclusive drinks, plates cleared away. A few of the staff were amazing. Mostly though, you'd get your first drink, and never see service again. Often plates wouldnt' be cleared from your table before you left, even if you sat and slowly finished off drinks. The Level lounge was forever with one or two tables stacked with all the empty plates/glasses that everyone had moved themselves. It's such a lovely resort, but the service REALLY needs to step up significantly and consistently.

First time in Tenerife . Adeje was perfect for R&R but not much else …which I didn’t mind in this case

More like a 2 star hotel…. Where to begin. Nice to have a glass of bubbly on arrival. Once we got to our room we had two single beds pushed togeather- it took housekeeping a long time to rectify this and we had to call reception to chase it. Ordering room service is farcical, staff didn’t speak any English and kept telling us to call reception, who then told us to call room service. Choice of food is very limited and not really suitable for vegetarians. The tray, plates and cutlery were not collected after we finished the meal which was not great. The room itself was very basic and stank of bleach on arrival. It became obvious it was not properly clean as there were hairs everywhere and the floors were filthy (the slippers provided were black underneath by the end of our 4 night stay). Bathroom needs updating and water doesn’t drain and leaks all over the floor. No door on toilet. The safe did not work and the fridge was useless. The cleaners here were very rude. The person cleaning our room seemed very annoyed that we asked for it to be cleaned rather than just giving us towels. She swore in Spanish and told us she was working very hard, as if she was expecting a tip. She also left her dirty cleaning cloth in our room. If you want peace and quiet do not stay here. Our room had no soundproofing and all we could hear were the people next door and upstairs. Noise from the bar went on till late. When we checked out we were not asked how our stay was and it was very impersonal.

All in all no value for money For the money we paid which was 4k gbp, it ended up being a below average bed and breakfast. The food was like canteen food in the buffet, the service of the bar staff was poor and slightly rude, for instance the slow particular arrangement of the glasses while a que of guests were waiting for a drink. We stayed on The Level, which was supposedly a more personal service like poolside service and drink service to your patio, we got offered one drink away from the bar in ten days. House keeping was very hit and miss, maybe twice properly in ten days, the towels were very threadbare. The Level breakfast which was all we had included for what we paid had a la carte meals unavailable due to a lack of cream cheese. The meals we did pay for were average if that, we ate off most nights. All in all no value for the money.