Tài Khoản Khách
ngày 14 tháng 7 năm 2025
We had a wonderful stay, the pools were fab, room was fab, food and service was fab. They called our room 20 mins after arriving just to check we were happy with our room. The staff made our visit to be honest. Always happy, always greeting. Our room always clean when we come back at the end of a day, the cleaners definitely need more appreciation!!! We had a late flight, and the hotel held onto our suitcases. Only criticisms: - When we arrived, we were offered a 'welcome drink' nothing mentioned of a charge, but was added to our bill at the end. You'd have thought this was complimentary. - Water at dinner should be complimentary as it is at breakfast. - Safety deposit box charge excessive. This should be complimentary. - Having themed food nights, and advertising it (curry night/roast night/sushi night) would have been good to know what would be different each night, so it doesnt become samey and so you know how to plan your meals for the week. - Being able to swap your dinner for pool side bar food would have been good , to allow eating out on an evening (most hotels do this) - Finally the check out could have been better. There was such a rush to take payment and get us checked out. Receptionist was on the phone at the same time... and there was no 'did you enjoy your stay' or 'thank you for visiting us', or no 'goodbye' , which was a shame that all our interactions with staff were positive but this one. Thank you for a wonderful visit, RIU is definitely a hotel brand we'd visit again in future. :)
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