Tài Khoản Khách
ngày 1 tháng 12 năm 2024
After realising the owner has shamefully removed my previous review, I thought it important to share my experience staying here in March of this year. Please do not stay here. Myself and my friend had booked a stay at the Pantanal Jungle Lodge and on our second day were robbed by the staff. While we were out on a group activity (all residents at the lodge were out on the activity), I had all of my cash stolen from the security locker in my room (which I was assured would be protected and secure). At the same time, another mother and daughter in our group had also been robbed; someone had entered their room and robbed 600 euros in cash. The only people left on the premisses during the robbing were staff. Shocked and visibly upset, both myself and the other victims sought help from the owner. What we encountered was quite possibly the rudest, most aggressive woman who offered absolutely no reassurance to her 'customers' who were feeling extremely upset and vulnerable. She explained that we were unable to access the police station and that her staff members were most definitely 'not at fault'. With absolutely no effort to investigate or speak with staff members, and with the CCTV cameras randomly 'not working' we were at a loss. While the situation itself was horrific, even a small amount of friendliness or comfort from the owner would have gone a long way, but instead she was actively encouraging us to leave the lodge. For the remainder of our stay we encountered discouraging looks from staff members, and were told that if we continued to hassle the owner for some form of rectification, she would file a police report for 'harassment'. Taking advantage of three young tourists, making them feel unsafe and unwanted, and absolutely devastating the whole experience for us is not what we wanted when visiting this beautiful part of the world. I hope that any future guests think twice before booking this place, there are many better options... literally any.
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