Best Western Plus Finger Lakes Inn Suites

The hotel is a 3-story. Building. Our rooms  are on the second floor floor. All night long, there is ghosts screaming noise from the bathroom that it kept us awake and being afraid to bath room. About  2 :00 We talked to the front desk people, she said it is the sound of wind and can’t do nothing. We close the bathroom door and still can hear the noise. The breakfast is terrible, not much food provided and we have to asked for everything. Every time the guests asked, just bring a little bit on the table. And when there were around 10 people having breakfast in the  breakfast room, the hotel staff turned off the lights without any notice 9:00am sharp. The staff yelled at the hotel guests and children, calling them no common sense and pointed his finger at them. Terrible attitude and expressions!

Not sure if this is more of a hit on ******* or Best Western but very unhappy with booking through *******, a room with 2 double beds to be told by the front desk that I have a 1 king bed. Was told to take it up with ******* for false advertising. So now I’m stuck paying more for two queen beds because I needed at least two beds for 3 of us staying in the room!

Beds were comfortable and staff was very nice. I took off a star for the things that require maintenance like broken lampshade and patchy repairs to walls that made things look run down.