Tria
10 tháng mười hai, 2023
I am honestly very upset about our stay. I was really looking forward to it and specifically picked this hotel because we have always had good experiences. We prepaid for a certain room and received a handicapped room. When I called immediately I was told they were full and that was all they had. She did call me back and say they found another room and we could move, but we had already unpacked and it was late and my son fell asleep. We were coming there because my son was attending a baseball prospect camp and we wanted a nicer hotel that was quiet. We were put on the end of a hall with the big AC units outside of our window and it was loud and bright all night. The curtains didn't do a great job of blacking out the light. Also, the biggest turn off was when we stepped off the elevator of the 2nd floor there were big ice machines sitting there and I guess the ice machine room was being worked on so they just left them sitting there and it made it smell musty as soon as the doors opened and in the hallway. Plus it just looked awful and I took pictures. I was so upset about the experience and very let down. I will say the staff was super nice and kind and answered when I called asking a few questions. The front of the hotel is pretty and the lobby area was nice.
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