No air conditioning on the third floor. Staff rude, unfriendly, and unprofessional. The girl told me I was on the 3rd floor, I get to the room and the keys don't work. I go back down dripping with sweat and I was told "I'm sorry, you are on the 1st floor. " After wandering around for 10 minutes trying to find my room with NO assistance from the front desk girl I get to my room and it smells like mold and mildew. It's supposed to be a suit yet there was no couch, just 1 recliner and 1 hard chair with torn vinyl seat cover. Then, when I kicked off my shoes, I discovered that the carpet was wet in multiple spots which explained the mold smells. I called the front desk to request a different room and was told the only available room was on the 3rd floor. Needless to say I requested a refund. I had to fight for it but I got it. Will never EVER even consider staying at one of these hotels again. Stay at the Hampton.
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