Tài Khoản Khách
ngày 17 tháng 11 năm 2024
Check into the room, there was a hole in the throw at the bottom of the bed. The handle in the window was falling off. When for a shower then it was going from hot to cold. I opened the drawer for the hair dryer it was full of hair. We went for food then, the food was good, bar staff was nice. Next morning we went for breakfast, we waited over 30 mins for our breakfast to come down even do the restaurant was very quite. We both ordered scrambled egg with hash brown and rashers. When it eventually arrived we got two bowls of scrambled egg and poached egg and hash brown on one plate. We said we didn't order this and the waiter say ye will have this. I said no we order rashers and hash brown. She insisted we take it. We asked for a manager. She said she was very sorry and we would be compensated . We check out, the manager told us it didn't go through in fist transaction. It went through second time we check the receipt it said €40We found out later that evening we had been charged 20. We rang for them to say this and she said she charged us 20 by mistake. But the breakfast was 10 each so that why we got 40 back. Alot of mistakes, by Alot of staff and noone taken responsibility if you ask me.
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