Fairfield Inn & Suites Cordele

We drove eight hours and got there at 4.00pm. Luckily I had a copy of my reservation which I made through *******. The Desk clerk could NOT pull up our reservation. There were 4 guest on the line, she checked them into the room according to the reservation on their phone. Well, the next step was to call *******, she was not able to get at least 2 people to help. She called back to ******* for Wayne to speak with the representative, he was DISCONNECTED two times. The clerk called back from the Hotel and had two different customer service, sadly after 6 different calls, we were still standing in the Lobby of the Marriott. WE WERE IN THE LOBBY FOR ALMOST TWO HOURS, until finally, the clerk was able to pull up a previous reservation and checked us in 6.00 pm. THIS IS UNACCEPTABLE. Your customer service DID NOT UNDERSTAND that the Marriott needed ******* to send over the reservation to the Marriott. Someone told her to check us in as a walk-in. This would make us pay the higher price and I HAD A CONFIRMED RESERVATION WHICH WAS PAID.

Very clean property. The staff was very friendly and attentive.

A random choice when I pulled over to get some sleep. A dead end street next to the property allowed me to park my truck and U-Haul trailer. Everything was clean and neat.