Southampton West

The reception staff Shaan and Gareth were very welcoming and helpful throughout my stay. Thank you very much for a welcoming stay.

Re-write of my last review which seems to have been removed ?? Possibly due to photos I included of the lorry at 05.56am Stayed a night at this hotel, Saturday to Sunday. Rudely awoken by a HGV at 5.30am who proceeded to manoeuvre out of carpark with reversing bleeping and shouting to his banksman. This continued for well over 35 mins including the time the driver sat in the lorry warming up his engine. I sent a complaint to Premier Inn and followed up with a phone call as they failed to reply …… lady on phone at call centre was unhelpful to the point of saying “any disturbance from outside the hotel (even in their own carpark) is NOT A COMPLAINT THEY CAN OR WILL DEAL WITH. The driver and lorry were staying at the hotel….. Quite frankly Premier Inn do not give a damn about a good nights sleep, despite all their adverts on television saying to the contrary. LENNY HENRY WOULD NOT HAVE SLEPT FITFULLY AT THIS HOTEL.. **** Receptionist, Jacqui, was incredibly helpful and very apologetic. Shame the call centre staff couldn’t go to the same Charm School.

Stayed in Premier Inns a handful of times this year with mixed experiences. This was by far the worst. Poorly maintained, to the point of dirty, room. Upon arriving the two staff behind the counter couldn’t have been any more disinterested or rude if they had tried. The room (and public areas) was badly in need of repairs and maintenance. The room was damp (to the point of pillow etc feeling damp.). The TV from the room next door was clearly audible and the heating didn’t work, so the room was cold. Bathroom had peeling paint, carpet lifting in the doorways, rusty towel rail etc. just nasty. Wouldn’t really recommend unless you fancy roughing it.

Everything it says on the tin. Friendly stay, comfy rooms, free parking. Perfectly placed for Peppa Pig land, and Hungry Horse next door. And a Wacky Warehouse. Perfect.

Stayed here a few times and always a great experience, helpful staff and always friendly. Had the breakfast which is always good value for money and very tasty

The staff here are amazing and really do their jobs as they want to, not cause they have to. It really makes your stay memorable. Sharon was so helpful both prior to arrival over the phone and whilst there. Shes dedicated. Ali on reception was most helpful and kind, also joby at breakfast. Peyman just never stopped smiling, his passion to serve everyone was really appreciated. We arrived as strangers, just another number, but left feeling like a friend. Stayed as a family in 2 rooms for a business to peppa pig world. This hotel suits all from families , workmen, business men and couples. Looking forward to return one day. Yes, as some reviews say it may appear abit updated in some rooms etc , but it did not spoil our stay at all. Only thing I didn't like was when it came to leave - end of. Book and have a nice time, how we did. Really appreciated the care over my daughters coeliac gluten free foods at breakfast that's a medical requirement and not through choice. Thank you to the chef too.