D'Angleterre, Copenhagen

We stayed three separate times over two weeks. If you are considering this hotel, you must be prepared to ignore the price. This is at or near the top of the table in terms of price for a very nice hotel room. The main reason to stay here is the service. It was top notch everywhere. Special thanks to Svetlana in the dining room whose smiling face welcomed us at breakfast every morning. (Breakfast is a must at least once). Also Christopher who helped us there on our last morning. Front desk kudos to Emir, both Christinas, Alexandra and Darcio (sp?) from Portugal. Also Lisa and Asa (sp?) in the spa. A visit is also a must. I don't mean to leave anyone out. These were the staff members with whom we interacted the most. Central location was also a plus.

An absolutely stunning hotel, in a great location and with fantastic stuff. We had a great stay but there were a couple of things that could do with improvements. I will start with the good: - Beautiful hotel, and we got upgraded to a suite on the fourth floor that was spacious, impeccably clean and had amazing views over the square. - Delightful staff, everyone was really nice and no request was a problem. - The breakfast buffet is really good. - A really good gym in the basement, with modern, well kept machines and free water and snacks. Things where it could improve: - We had communicated to the hotel that we would arrive early in Copenhagen. They said check in is at 3pm but they would try to have the room ready earlier if possible. We arrived at 11am, room wasn't ready so we went for a nice walk and brunch. Came back at 1:30pm and were told that the room was almost ready so we settled in the lobby with some tea. At 3pm we watched a bit of a stampede of guests to the rooms and at the same time we received a text welcoming us to the hotel. I went to reception and then they gave me the key. It was very clear that they just checked everyone in at 3pm no matter what, and they could just have said that beforehand and we would have adjusted our plans accordingly. - We incorrectly assumed breakfast was included. When we got home and went through the bill we saw this was not the case. Not a big deal, except that £75 per head per day is quite steep for breakfast and given that this is not a cheap hotel, I would usually expect breakfast to be included like most other 5 star hotels do. So all in all, I do recommend the hotel because it is lovely and the staff are fabulous, but there is room for improvement in their operations.

A wonderful hotel in the heart of Copenhagen. Every aspect of our stay was phenomenal. Our family of 5 had 2 junior suites on the top floor with fantastic views and we were treated like family. Breakfasts were amazing in the hotels Michelin star restaurant, the concierge helped us arrange a city tour and a canal cruise that were fantastic and every time we were in the lobby we were greeted by name. A world class stay! Thank you.

When I was using a different card to pay, the hotel system charged to the holding credit card twice the amount and refunded twice which resulted in FX losses. The other credit card used to pay is also charged twice. Waiting for the hotel to remedy and such practices have never been encountered with any 5 star hotels.

Great hotel. Grand and historic hotel of Copenhagen. Fantastic service and staff. Great breakfast, great bar and great restaurant in the evening. Extremely comfortable rooms. One thing we found a little strange and imperfect - the spa is lovely and impressive with sauna, hammam and a huge pool but there were only two loungers for relaxing on next to the pool. Half the enjoyment of going to a 5 start hotel spa is relaxing on a lounger after a treatment or swim. Otherwise all perfect at this lovely hotel.

We were very fortunate to get reservations in the hotel over Christmas. The hotel was beautifully decorated inside and outside. After checking in, we were taken to our room. It was spacious and lacked nothing. There was a large sitting area with fruit and pastries on the table to welcome us, a large walk in closet, and an equally large bedroom. The room had a full bath and a powder room, robes and slippers, a safe, and a spectacular view looking over the ice skating rink. Special surprises were left in our room each evening. The hotel was very quiet and the bed was very comfortable. It was a short walk to shopping and restaurants. When in Copenhagen I would recommend staying at this hotel.