Cabinn Metro Hotel

Good hotel for a one night stay. Also enjoyed a good breakfast.

Quite good for solo trip and near to stations. Staffs are kind and helpful.

What else to expect when you get a clean bed to sleep. It's very good for both solo and couple. Location is good. Very near to metro and a good shopping mall.

Affordable price, location at a very strategic location nearby metro station and shopping mall and very convenient to travel to airport. Highly recommended

Quite small room but good for solo and short travels

I had booked a 2-night stay through Trip.com and on Friday 26th September afternoon my wife and I checked in, and got Room 1224. My wife was right away disappointed with the rather small room size and even smaller bathroom. Still we figured we could manage the short stay. But the shower water was only tepid as the temperature knob wouldn't turn. So after an unsatisfactory cold shower my wife decided to go to bed after a long tiring journey from California, only to find the beds too soft and springy. Then we kept hearing sounds of conversation in neighboring rooms and of water flowing in neighboring bathrooms. Further there were no power outlets near the bed to plug in my CPAP machine that I need to use for my sleep apnea. So neither of us got much sleep either. We decided we could not bear staying there another night and next morning went to the lobby and spoke with the manager/supervisor lady who wouldn't give her name, but remained adamant about our booking being non-refundable. I explained that we are not checking out a day early due to any change in our plans, but only because our stay was extremely unsatisfactory, and only on those grounds requesting a refund for the second night that we cannot bear to use. The supervisor lady further argued that she couldn't do anything as the booking was made through an agency, not directly with the hotel, so we should take it up with the agency. So we contacted Trip.com and they were at least more sympathetic with our predicament and agreed to escalate the matter within their management to negotiate with your hotel. Unfortunately they did not succeed, and told us your hotel will not issue any refund stating the same "non-refundable" condition, despite the dissatisfaction of the customer. So we checked out around 10am on Saturday morning returning the keycards to the lobby where they refused to give us a receipt as proof of vacating the room a day sooner. Not only was the physical attributes of the hotel room disappointing, the behavior and attitude of the lobby staff, especially that of the supervisor, was even more disappointing. In over 40 years of business travel internationally, this is our first such disappointing experience with a hotel stay.