Beach House Seaside Resort

Built in 1984. Pretty tired and average for the price. Spa pool didn't look clean. We got stuck in an apartment on the road side of the building for 7 nights. Very busy road with lots of trucks, busses and motorbikes at all hours. Single glazed and sounded like there was no windows at all. Tried ear plugs but didn't help. Staff not helpful. Said that they were 100% full, although didn't seem full in low season not school holidays. Couldn't shift. Best thing is location with beach views.

The main reason I am writing this review is to express my disappointment with the fire evacuation conducted at 11:40pm on the 22nd of September at Beach House Seaside Resort. I am in no way shape or form angry about the "fire" situation which occurred in the bike hire shop downstairs (koolbike&hires)... these things happen, a lithium battery was leaking due to being left on charge too long and the steam /smell set the water sprinkler to go off, which furthermore set the buildings evacuation alarm off. So yes, it was real, there was an emergency situation. Again, these things happen. What shouldn't happen is what happened when the evacuation alarm went off. I am upset and absolutely livid, yes, LIVID, about the Beach House Seaside Resort's fire evacuation system. It is completely unsafe, and probably ILLEGAL, and I'll explain to you why. On each floor there are 3 fire alarm speakers. One outside the elevators, which are supposed to "notify" rooms 04/05 and then another one in the dome of 01/02/03 and same thing with the dome of 06/07/08. These speakers were nowhere near as loud as they could or should have been. This leads to my next point of the fact that there were no speakers in the actual rooms themselves. I have NEVER stayed in a hotel where the speakers are outside in the corridor, rather than in the rooms. This is so dangerous because heavy sleepers like me can't, and we DIDN'T, hear the siren go off. The noise of the alarm must travel through the unit front door (which is heavy and thick), down the long hallway in the unit to the bedrooms, and then actually get through the gaps of the door in the bedrooms. (I have attached a video below of how long the distance was from my bedroom to where the fire alarm speaker was, in some other units, this distance is longer). We had the doors shut for privacy but now we won't anymore after what happened last night. I was in 1006 with my elderly grandparents who sleep through noise and the rest of my family was in room 1005. Thankfully they were up at the right time and actually heard the alarm go off (they could barely hear it) and quickly came running down the hallway to notify us. They were banging on the door and yelling. They also rung our mobiles which woke us up. The fact that the banging and our cellular phones were louder than the evacuation alarm is absolutely RIDICULOUS. We heard the knocking and didn't know what was going on. As we got closer to the door then we could hear the alarm going off and we could smell an intense amount of smoke. Imagine if our family wasn't next door and we were just by ourselves. We wouldn't have heard it nor evacuated on time. The alarm continuously repeated the phrase "evacuate as directed". We were given no instructions, so we just had to follow everyone down the fire escape stairs all the way down 10 flights of stairs with elderly people and hope for the best! Many people who were in wheelchairs were carried down... no staff came to help. The smoke occurred on

This is the second time we have stayed and it still ticks all our boxes for a family holiday. All the staff we encountered were friendly and helpful. The room was equipped with everything we needed there are a huge range of restaurants close by as well as Woolies just down the street. If I really wanted to be picky here are my suggested improvements. The toilet paper has to be the worst I have ever used, so bring your own or buy some from the local supermarket. A supply of clothes pegs in the room would be handy to keep stuff attached to the clothes airer on those windy days. Parking near the garbage room can be a bit unpleasant at times, so anything that could be done to make it smell like roses would be nice. Finally a tip. The lifts can be slow during busy periods so just be patient - you are on holidays so chill and have a chat to whoever else is waiting it will help pass the time.

This place is unsafe for children with balcony balustrades a substandard repair with pop rivets that some are corroding, and bolt nuts painted over with rust coming through. There are climbing issues with the rails. Windows can open up on ensuite bathroom and kitchen windows and children can climb out. The room was not cleaned properly with food scraps around the sink. Stainless steel head screws broken off the screen door track corroded screen window locks in public areas where the window could be accessed to open. the Grout is filthy in all tiled areas in the apartment, A rusty air con box that children or persons to injure themselves with. Moss found around the floor of balcony making a slippery surface if it keeps growing. The car park basement has a putrid smell roaming around that my wife vomited one night from breathing it in when we got home from a long drive as she was not well before hand so i want to state the putrid smell did not cause a health issue it just didn't help her to get back to the apartment intime because of the smell. Manager and RCI Attitude after reporting the issues. The manager was not customer friendly at all and was very intimidating that he nearly exuberated my PTSD with his tone his attitude towards us he made us feel we were bad parents. He claims the building falls under old infrastructure and does not need to replace the balcony's balustrades and protect people and children from climbing over the rails and be tempted to walk the death paths that surround the building, and the balustrades would not hold up the weight of heavier people or multiple people at the same time. His response was arrogant what's to stop children using the outdoor furniture to climb. I responded back and used the pool fencing as an example it's the owner's responsibility of the inside of the fence not outside so what i mean is it's the onus of the owner to prevent climbing down not over as i was referring to the open slabs that surround the building that is to be prevented to access. when we addressed the issues straight away with RCI via email because i was not getting the windows immediately locked and waiting 2 days to be resolve we were asked to leave the apartment 1 day early with my wife and 2 kids to sleep in the car just a very bad customer service we are guests of our parents with time share so we were treated poorly (blow fly) I have reported the unsafe Maintenace to Gold coast council with the pics and its under investigation the comments from staff at council were god smacked and disgusted that children and peoples safety are not valued them and body corporate greed is a priority and it always takes one life to change I hope the corporate building insurance who covers this building sees this review and take action because the liability is very concerning for them . The building is 40 years old, and they have made their money and should have put money aside for this overdue upgrade. Time share people pay yearly fees for the

although the the staff were very nice and helpful. the other guests were rude and entitled especially the older ones. i have never stay in a place were the guest were so rude and nasty to others it made for a awful atmosphere. There behaviour could be because its a time share place ad they think they own it. by the end of the week i had enough of the other guests. there only two lifts and each morning we were there they only had one working because the house keeping were using the other one we were told.. when we went to check out it took 20 mins to get down the lift as we had luggage and other things from the 11 floor we couldn't use the stairs as it was impossible. would i stay there again for the location yes it was central and lots of restaurants around and your across the road from the beach. the rooms were nice and the beach views from the front u can see right up to surfer paradise.one more thing your in charge of house keeping while your there you don't get offered new towel or toiletries lucky you have a washing machine and the two satchels.

No complaint at all. Staff at reception were brilliant. Especially Maxine, what an asset to the company she is. This property is a well oiled machine. Very professionally run. Our room 1607 was wonderful with everything you need. I was the guest of this 'one week prize' for my friends volunteering work on the GC. Loved our stay despite the revolting wet weather. We still loved it.