Coogee Bay Hotel - Pub Style

This hotel is well located and gorgeously renovated and styled. Unfortunately the windows in the rooms were paper thin. When booking we were aware it was above a pub, but thought as it was a weeknight it wouldn’t be too loud. We heard EVERYTHING all night outside. Buses beeping, garbage trucks emptying bins full of cans, motorbikes, people etc My partner sleeps through anything and had a shocker of a sleep also. Room itself was beautiful, comfy bed, lovely bay window, nice bathroom etc Perhaps they could double or triple glaze the windows or some other kind of sound proofing? Really unfortunate as it is absolutely gorgeous and right near the beach, but unfortunately I wouldn’t return as we barely slept and had to drive back to Melbourne the next day like zombies 😴🥱

Tuesday Drinks and dinner in the beer garden…. Expensive alcohol drinks… $19 glass of wine…food orders over 1 hour waiting and a basic cocktail took 43mins… being a Tuesday night it was not busy even though the staff insistently mentioned it is…. we asked for compensation as leaving with our meals in a takeaway container…. our senior director was gifted a dish of chips with aoli… never again .. and staff blamed the new guy that’s been working for 2 days.. geez not good business

Asahi Beer $18 per pint. Then Wagyu beef burger $26 for a small cheese burger and French fries. What happened to proper burgers? Kid’s spaghetti is tomato sauce and noodles for $14? So over rated! If you want better value then go elsewhere!!!

My friend and I went to Coogee Bay Hotel 11.3.23 and were disgusted by the service we received. We ordered fish and chips and they came to our table within a few minutes of ordering, stone cold, soggy and unpalatable. It was obvious that it had been cooked a long time ago, and they took the opportunity to serve a previously cooked meal. We mentioned to the chef that we received a meal that was cold, and he took the meal, refried it and served it back to us. We knew this because we had chopped a piece off the fish when we first tried it, and the same piece of fish was then served back to us. We would have happily waited for a fresh meal to be cooked and served - but we did not receive a fresh meal. The chef also then smirked at my friend as the old meal (refried) was then served back to us. We couldn’t eat it. One, for food safety reasons, and two, because it tasted refried and stale, so we asked for a refund. The initial waiter was polite and listened to our concern. She however had to get her manager to process the refund. We were then met with rude management questioning our complaint. The manager stated, it is not protocol to provide a refund for food that has already been provided, and said “we do not serve cold food”. She only then processed the refund when we explained that we would be posting a review about this online. My friend and I have had many years of experience working in the hospitality industry, and were really disappointed by the customer service we experienced. We rarely make a complaint about meals we have received, but we couldn’t eat what was served to us. The manager’s behaviour was so rude that my friend became distressed and upset. Really disappointing Coogee Bay Hotel, really disappointing. We will never be returning to Coogee Bay Hotel and will be advising our friends and family to do the same so they do not have to experience what we went through.