Protea Hotel Constantine

Hôtel bien situé et propre Bon rapport qualité prix

Stayed for 2 nights in July and this has to be one of my most memorable hotel stays ever! Great room with excellent views of the city. Breakfast buffet spread was awesome. Shout out to Ghofrane for being such a an angel. I reached the hotel late at night and was starving and she was extremely kind enough to sort out my dinner even though the restaurant was about to close and she was ending her shift. Love your energy and personality Ghofrane! Also to the reception lady (didn’t manage to get her name) who checked me in for her exceptional customer service. She got me a complimentary desset platter upon knowing that it was my birthday. I was extremely touched by this unexpected gesture. Keep up the awesome work ladies and the staff at Protea Constantine. True Algerian hospitality at its best!

This hotel was not only filthy and disgusting, their dishonest business practices will have me booking the Novotel in the future. I booked three nights here through the Marriott portal using 21,000 points. I am a platinum member. The hotel is so dirty I thought about switching right away. I am including a photo of the grimy desktop with a stain from a previous guest. The worst part of this entire stay is that, upon checking in I asked if I could check out one day early. The front desk told me it would be no problem and that the 7,000 points for that night would just be returned to my account. I told them that I would let them know for sure the following day. The next morning I confirmed with them that I would indeed be checking out one day early and they again told me no problem. I could check out tomorrow and they would return the points. I checked out the next morning and was again told that the points would just be returned to my account. I have called Marriott corporate multiple times and the hotel now keeps closjng the case and hasn’t returned my points. Marriott is telling me I have to deal directly with the hotel. This has been a huge, frustrating, waste of time and I advise any future travelers to stay in the much better located Novotel or Ibis hotel if you are in Constantine.