WoodSpring Suites Conroe

Went to check in and told they would be down to gets us keys and an hour later no one ever came. Had to stay at a different hotel.

I booked my trip days in advance for check in Saturday June 7 and check out June 9. I went in checked in , got my key . Everything seemed well . I went out in the morning of Saturday June 8th to hang out with family and brought my luggage with me in case I needed it . I left a couple of things behind . When I went out it was early in the morning around 9-10am. When I went back it was already night time maybe around 10pm. I tried opening the door with the key they gave me at the front desk and it didn’t work so I was confused . I asked someone to help me in and they opened the front door . When I went up to my room I tried unlocking it with the key and it wouldn’t open. Next thing I know someone opens the door FROM MY ROOM and in confusion we go to the front desk and the lady was not helpful at all . They threw away all the items I left in the room . I asked them why they would book my room to someone if my check out was for tomorrow Monday June 8 and they had no answer all they told me was I had to call back tomorrow. It’s so crazy to me that they threw my stuff away and booked a room that was already reserved.

The smell was nauseating in the room. And the carpets were in desperate need of a cleaning or replacement.