Newfound Inn & Suites

This is a basic and budget-friendly motel with huge guest rooms and friendly, helpful staff. We stayed here after getting off a 15-hour ferry from Nova Scotia and found it easy and comfortable, a good place to stop before reaching the main city of St. John’s. There’s really nothing to do in this little town, but it has a certain rural charm. No complaints.

We tried booking a room with this hotel via their online portal. My husband was communicating with someone to arrange a room. When they told him that the room he was enquiring about wasn't available, he advised he'd be interested in the next room category below. They NEVER replied to him. So he went and booked it online instead. 2 days before the reservation, I called the hotel to confirm the reservation to find out that they downgraded us from a room with 1 Queen bed to a room with 2 Double beds, and called it an upgrade. I've worked in Hospitality and Tourism for over 20 years, and have never heard of this being an "upgrade". When I called, I made to sure to let them know that their communication is horrible and advised them that this is NOT in fact and upgrade but it is considered a downgrade. Then they proceed to tell me that the reservation had not been confirmed by them, but that they have the last room there for us. They told me that they tried to contact my husband, who had made the reservation, to advise him that the room was not confirmed because the could only see the last 4 digits of his credit card, and the rest is blocked out. Now working in hotel, I know there are ways to get the credit card information on the hotel side. So I called my husband to let him know the situation. My husband NEVER did receive an email from ********** or from the hotel regarding this. He checked his inbox and his junk mail and nothing. He then called the hotel, spoke to a lady who told him that we are booked in a double room, take it or leave it. And then they proceed to cancel our reservation on **********. I would NOT recommend anyone to stay here.