Maspalomas Princess

Great hotel for families. We stayed in a junior suite for 10 nights. The rooms were spotlessly clean The food choices were excellent and varied The public spaces were vast and always kept very clean The best part of this hotel is its people. The staff were courteous at all times and could not do enough for you.

Tui 10 night holiday from 30/12 to 9/01/2024 to celebrate New Years eve and husbands birthday on the 2/1. On arrival we were upgraded to the Tabaiba Princess which was great as we found it was much better for an elderly couple with an adult only pool area and more adult entertainment in the evening in the bar area. This is two hotels sharing all facilities and the maspalomas side caters predominately for families. It is a very family friendly hotel so if you cant stand the noise of small children in the mail dining area or by the mail pool areas this is not the hotel for you. Having said that the food is exceptional in quality and choice and we adapted our eating times for when it was less crowded and noisy. The other two snack bars offered a great alternative for lunch with great salads etc and not just burger and chips. I am a vegetarian and found plenty of choice although I thought the food signage could be better as the mixed salads sometimes included ham etc. A special banquet was available for New Years eve which had to be booked and this involved queuing for ages which was not great. I think TUI could have prepared us for what was available on NewYears eve in advance so we could have maybe booked this on line before hand. The banquet its self on the night was great with table service and super food for meat eaters, I was very disappointed with the veggie main course and thought green beans, rice and a veggie pattie was the worse meal I had from the hotel ! the other courses were fish and sea food based which was fine as I eat fish. On a more positive note, after seeing the birthday cards in our room the hotel provided a bottle of Cava in an ice bucket, ready chilled with two champagne glasses and a note of birthday wishes which was a very nice touch and totally unexpected, a lovely suprise ! The walk to the sea is about 2 kms and a level walk, there is a famous lighthouse, shops and places to eat and of course the start of the famous sand dunes. We also used the local busses to Playa del Ingles and did two organised trips, one to Puerto Mogan by boat and a day trip touring the North of the island. Both were lovely and gave us another perspective of Gran Canaria. We did enjoy our holiday but I would advise anyone to make sure they do there research on the hotel to make sure it is suitable especially for older couples.

We have just returned from a weeks stay here, myself, my partner and our 2yo. The reviews made me very nervous however I need not have worried. The rooms are abit tired in places as are some of the chairs in the buffett resturant, rips in the sofa bed, cracks in the walls, ripped seats etc it is not everywhere in the hotel but it does let the hotel down slightly. The air con works in the room but isnt very powerful so again understand why people have mentioned this. The hotel is very clean daily we saw the floors being buffed, polished and cleaned, this included around by the pool. The sunbeda are cleaned daily (granted some are discoloured) but this happens with wear and tear and daily use and cleaning. The buffet restaurant is a little bit of a free for all once you are seated but we never waited longer than 6 mins for a table and the food is plentiful, tasty and replenished regularly. The asian and italian al la cartes are also buffett style but food is very tasty, the only issue is trying to get a drink. Pools wise there is plenty to choose from we went for the warmer deeper pool every day. The life guards are very hot on everything no ball games etc which did mean our daughter got abit bored in the pool. My partner tried to take her to kids club to colour (with him supervising) but he was told no as he wasnt german. This was a shame. There is a small play park but my daughter wasnt very interested. The staff were all very pleasent, always saying morning etc My main issue was the sand on the beach and the spa. The sand on the beach is very gritty and uncomfortable to walk on...it could be absolutely lovely if it was proper sand. I booked for the spa circuit and although it looked like it would be nice half of the stuff didnt work so i left after 20mins. The spa circut could be really nice and really good value if they did some repairs. Overall its a good hotel but I have stayed in better ones. Dont let the poor reviews put you off if you have already booked.