Tài Khoản Khách
ngày 14 tháng 11 năm 2024
I’m quite confused by the incredible ratings and reviews this hotel has received…in our opinion it’s a hugely inaccurate representation of our experience. The positives 1. the rooms/suites are great. Very large, very clean. However the bedrooms are above a busy road so quite loud and very little amenities in the kitchen - as in no basics/essentials. When we asked for some milk, they charged us €5 for it! No free water either…which I think is crazy for a 5 star. 2. Breakfast is great…lots of choice and fresh fruits in particular were delicious. That’s about it for the positive! The negatives 1. The prices are INSANE, from drinks to snacks to meals…also the quality of the food was awful…that of a 2 star. We cooked in our suite most of the time. 2. It’s absolutely not a family friendly hotel…not by any means. No kids menus, no kids area in the pool, no toys or entertainment. We constantly felt awkward that our 2 year old was making too much noise. 3. The staff…honestly, they were pretty rude, cold and unengaged…no hellos or even smiles when you pass them in the hallways. When you ask for something at reception, it’s all very robotic and matter of fact, they don’t try to accommodate you at all. 4. The location is let great, nothing nice or quaint in the area, not sure if that’s true of the entire island? I definitely wouldn’t return and I absolutely wouldn’t recommend the hotel either, especially not for the super high rates. I would say it’s a 3 star hotel with the face mask of a 5 star…I’m sure there are way better options on the island.
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