Pazo do Río

Una estancia estupenda

Although listed as a hotel it is not a hotel per se- more like a self catering family holiday park, albeit an up market one. Our travel agent booked it for us as part of a tour around northern Spain. We had requested only 4 or 5 star hotels. The grounds are beautiful but that’s the only positive thing I can say. The staff were rude, in particular the waitress on the terrace on Saturday evening. Originally we thought it was a language barrier issue but the next day at breakfast she was just as rude - in fact the word we would use is hostile!!! She was surly and severely lacks customer service skills. The receptionist when we checked in could also do with some training in customer service. The property is in a residential area and the restaurant isn’t open in the evening. You can’t even get a soft drink after 8.00pm!! When we did ask for a drink whilst waiting for a taxi we were made to feel like we were asking for the impossible! We were given a one bedroom apartment which was like a tin box. Although it looked quirky it was like a greenhouse! It was stifling and there was no air conditioning. Really - metal room without air con????? We were so so disappointed with our visit and would struggle to recommend it. In all honesty we couldn’t wait to leave. We were so disappointed that we will be suggesting our travel agent thinks twice before booking any one else a room there!!! Not impressed!!!!

Un sitio súper chulo para ir en pareja y comer de una buena comida y buenas cantidades.. debo descartar la atención de Miguel super amable y atento en todo momento y su compañera Seneida muy simpática a la hora de atenernos.. Gracias por la atención 😊