Home2 Suites by Hilton Columbus

I’ve always booked this hotel and never had an issue. Always clean and comfortable.

Trash in front of elevator was overflowing and stinky for 2 days. Our bathroom and microwave was dirty. There was trash under the sink

Left hanging I didn’t stay. They sold my room. I called before I arrived. When I got there she told me they didn’t have a room for me with no recourse. Just you’re out of luck.

One Star - Seriously Disappointed I'm extremely disappointed with my recent stay at this hotel. From the outset, the experience was far below acceptable standards. The most basic amenities were missing; unbelievably, there were no towels available. I was told by the front desk that they had no clean towels (I had to go out and purchase my own.) This is simply unacceptable for any hotel that claims to offer even basic service. Adding to the unpleasantness, our room was not clean. We found dead insects in the room upon arrival, which made us question the overall cleanliness and hygiene of the hotel. This lack of cleanliness is a serious concern and made the room feel uninhabitable. Overall, my stay was highly unsatisfactory. The lack of basic amenities like towels, combined with the unsanitary condition of the room, made for a terrible experience. I would not recommend this hotel to anyone unless significant improvements are made to their service and cleanliness standards.

Hotel is always a nice place to stay. Clean lobby, good breakfast options, friendly staff and clean rooms.

Check in was at 4:00 pm but I had to wait over an hour plus to check because there was no room clean. Then I wasn’t accommodated to late checkout because of having to wait almost 2 hours to get checked in.