Các đánh giá Extended Stay America Suites - Columbia - West - Interstate 126

Booked a 2 night stay again at Extended Stay America located at Columbia I-26. Room booked was for disability access as we were recovering from a leg injury but what happened when we checked in, we were given a room on 3rd floor. Front desk staff said there's no disability access room available even though it showed availabilities on booking page; the staff mentioned she'll refund us the money if we didn't want the room. Our room was all the way to the end too. We were too tired to go anywhere and chose to stay. Booking was made thru Trip.com and the capable support team noted the issue with room booking. They were very quick to resolve the issue we had too. Thank you ESA and especially Trip.com. You have the best support team!

服務差，衛生和設施都差

False advertising. No breakfast included. Ever. Then on 2-26 they took away the free coffee in the lobby. Staff was a true blessing. Bed was comfortable. Definitely needs updated.

This was the worst place we have ever seen!!!! The description and pictures provided did not even come close to being accurate. Our non smoking reeked of cigarette smoke and the smoked detector was removed from ceiling. I guess if you needed to buy some *****, you didn't need to go far, there are dealers right out in the parking lot. Avoid this place like the plague!

My stay was okay up until I started seeing roaches while cooking and one crawled on me while sleeping

Okay for one night, but make sure you have slippers and shower shoes. Floor in our room was VERY dirty. There was a hole in the bathroom door and the front door to outside didn’t close all the way. Sad that breakfast has been discontinued.

I experienced hair inside of my bed upon flipping the covers. I had to get new sheets also there was used soap in the shower already. Also stains throughout the room it was quite noisy with kids running throughout the night

It was horrible bugs ! The place was was dirty the bathroom door didn’t close ! Every time I wanted a a towel I had turn my old ones in myself so no extra towels nothing it was just horrible

What made our stay good was a person. Her name is Shiela. She was the front desk person, and was super busy, but went out of her way to make our stay comfortable. She got us two chairs because there were none in the room, brought us dishes even though she was slammed with people checking in, and in short, seemed to really care about our stay (unlike other Extended Stays we have visited). The maintenance in the room was poor (broken drawer, shelf without brace, etc.), and the cleanliness so- so (they were shorthanded that day, so perhaps that was the reason), but Sheila was amazing. Kudos to her!!!

Typical extended stay motel. Room smelled of past cooking, property dirty, room needed to be vacuumed and mopped. Next to interstate so very noisy. Pros: staff were friendly. Would not likely stay here again, price is cheap, and in this case you get what you paid for.

I actually enjoyed my stay , I just had like two bugs in my room not like big bugs or anything. Just typically bugs that can sneak in. It was crack in the bathroom but other than that great stay.

Check-in was pleasant. Room was supposed to be smoke free but reeked of cigarette smoke. Bed was clean and comfortable. Toilet seat was loose and falling off the toilet, a hazard and hotel room itself was acceptable for laying your head down for the night but outside of the room was dirty and unkempt.

This place is not at all how it looks on the internet. We didn’t even stay. Opened the door and asked for my money back. Absolutely disgusting!!! I better get my money back!!

Informed staff that refrigerator didn’t cool/cold my 2d day there. Took 4-day to fix, bugs in room, didn’t exterminate and floor was uneven, couldn’t keep drawers closed without peppering something in front of it😩