Kimbely
26 tháng ba, 2024
I originally had booked two nights at this hotel. The first night, the hotel gave our room away because it was overbooked and we were the last to arrive that evening. No notice, no help was offered and it was blamed on *******. We ended up at the Motel 6.
******* helped us rebook and as 'luck' would have it, it was back at this Embassy Suites due to many events in the area, this was all that was available.
We made sure to arrive closer to check in and our room was available. Our room was clean, the breakfast was nice. So difficult to rate given the situation.
First night: zero stars (if possible)
Second night: four stars
I would recommend calling ahead to make sure they know you are coming.
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